Leading Leads
History is Mystery
Top Results
Gestures
He/She said WHAT?!
100
These fields are required to make my ELM compliant
What is Email address, Dates, and Reason for stay?
100
"I founded Emerald Isle Realty back in 1962"
Who is Aunt Mildred Simmons?
100
We have a lot of call results to choose from,but only ___ will reflect my call conversion.
What are 6. Booked, WCB, General Property Info, Hot Lead, Hot Lead from Email, and Not Booked.
100
You should never point with your hand to give directions. Instead do this
What is get up and take them personally? Bonus: If you must give a direction with your hands, instead of pointing you should?
100
"Let me see what I CAN do for you" instead of this
What is "I/We can't do that"
200
The amount of time my lead will remain "HOT" before it turns "COLD"
What is 48 hours?
200
Once our office but now a home, I have a name AND address?
What is Ganavan Sands, 201 Emerald Drive?
200
MY guest just called and switched to a different property. My call result is...
What is Existing Reservation? And update current ELM with new reservation number.
200
A guest just walked up to my desk, I'm not on the phone so I should do what with my headset?
What is take it off?
200
This phrase was NEVER allowed by Mrs. Mary and we still follow her rule to this day.
What is "No Problem"? Bonus: What should you say instead?
300
This lead status is like throwing money out of the window, and out of my bonus.
What is Auto-Complete?
300
The most recent year that EIR won Coaster's Magazine Favorite Rental Agency?
What is 2012?
300
My caller wants to come enjoy EI but they have no dates. I still mark my call hot lead because...
What is they have desire?
300
Three things you do when a guest is standing at the Palm Tree...
What is sit up straight, smile and ask "How may I help you?"?
300
This should never be said when a guest calls to report an issue such as an elevator stopped working or the pool will not heat.
What is "This happens all the time" or "That breaks all the time"?
400
"Mr. Smith asked that I follow up with him in 10 days. So I marked my lead..."
What is In Process?
400
On a beautiful day you could find me sitting on the deck watching the birds. And I always looked fabulous in red!
Who is Mary Batten?
400
Owner/Company Policy made me turn them away.
What is Property Turn Down?
400
You should do these two things when you come within 10 feet of a guest, owner, vendor, fellow employee, etc?
What is smile and acknowledge them?
400
Slang word for "That's crazy"
What is "That's cray cray"? *Do not say that when on the front line or anywhere where you could be in ear shot of the Waxes or guests in the building*
500
I should only use this result if the lead came in through Navis by an email and the sender did not return my reply?
What is Could Not Reach-EMAIL USE ONLY?
500
Walking Barefoot is my game and coined the phrase, "Barefoot Broker".
Who is Jim Batten?
500
I replied to the email inquiry, they called in to ask more questions and did not book. I had to mark my call...
What is Hot Lead from Email Inquiry?
500
You should do this with your co-worker when a guest, owner or manager approaches you.
What is stop talking and give them your undivided attention?
500
When corresponding to an outside source via email (guest, owner, department manager) you should not use these in your email.
What is Emoticons, and acronyms such as (LOL, YOLO, etc)?
M
e
n
u