Hospitality
When a guest walks into Buckhorn, this should happen even if you're currently busy.
What is acknowledge/greet the guest?
Complete the Buckhorn Burger: 6 oz beef patty, sweet sauce, lettuce, tomato, onions and ______ on a toasted bun.
What are pickles?
Buckhorn Happy Hour runs between these hours.
What is 2–5 PM? Buckhorn_FOH_Bar_Quiz
Personal phones, earbuds, smart watches being used, and other personal electronic devices should be here while you're working.
What is put away/not visible?
You're walking through the dining room and see a napkin/trash on the floor. Nobody else seems to notice it. What do you do?
What is pick it up?
True or False: If a guest needs help but they're not part of your assigned position, you can continue what you're doing and wait for the correct person.
What is FALSE?
Everyone owns the guest experience.
This sauce accompanies the Krispy Fried Pickles.
What is Chipotle Ranch?
True or False: Happy Hour includes all signature cocktails.
What is TRUE? Buckhorn_FOH_Bar_Quiz
You and another employee agree to swap shifts. Before the change is official, you still need this.
What is manager approval?
You're caught up, the restaurant is slow, and your manager hasn't given you another task. Name THREE things you could do.
clean, stock, check dining room, check bathrooms, condiment/drink station, help another position, wipe tables/chairs, check entrance, etc.
A guest approaches you while you're stocking or cleaning. This becomes your immediate priority.
What is the guest?
This sauce accompanies the Giant Bavarian Pretzel.
What is Buckhorn Beer Cheese?
Every Monday, guests can enjoy Margaritas all day for this price.
What is $8? Buckhorn_FOH_Bar_Quiz
Buckhorn remains open for this many minutes after the posted closing time.
What is 5 minutes?
A guest asks you to modify a sandwich or burger and you cant find a button on Toast, what should you do?
What is always ask a manager, never manually modified an order with out asking a manager
You can't immediately help a waiting guest because you're already helping someone. What should you do?
What is acknowledge them and let them know you'll be with them shortly/find someone to help?
This taco is served with Granny Apple Slaw.
What are Pulled Pork Tacos? Buckhorn_FOH_Bar_Quiz
Double points:
Name our two Drinks of the Month
What is Oaxacan Old Fashioned & SiB Margarita.
Whats is the Grace time for employees to be late without being in trouble?
What is there is no grace time
A guest says: “I don't like beer or sweet drinks. What would you recommend?” Name an appropriate recommendation from our bar quiz.
What is an Old Fashioned, Manhattan, or Ginger Lime Fresca?
A guest has been waiting and says angrily, “I've been standing here forever and nobody has helped me!” What are the first TWO things you should do?
What are acknowledge/apologize and immediately work toward helping them?
No excuses or blaming another team member.
Match ALL THREE appetizers to their sauces:Krispy Fried Pickles • Giant Bavarian Pretzel • Beer Battered Onion Rings
Pickles → Chipotle Ranch
Pretzel → Buckhorn Beer Cheese
Onion Rings → Ranch Buckhorn_FOH_Bar_Quiz
NAME THEM ALL!
Clue: Name all FOUR Buckhorn house beers.
What are Hazy IPA, West Coast IPA, Pilsner and Pale Ale?
What will happen, if I call in sick and I have no more sick time available?
The absence will be considered as an unexcused absence and will be subject to disciplinary action
The cashier has a line, the restaurant phone is ringing, a dining-room guest is trying to get someone's attention, and you're stocking something that can wait. What should happen?
Stop the non-urgent task, communicate, acknowledge the guest, help where needed, and work together to cover the phone/register/dining room.