Concepts
A 5-step model which can be applied to support efficient and effective problem-solving
What is the FOCUS model?
SCQ
What is Situation, Complication, Question?
To periodically restate to check you have understood
What is to test?
So-What
What is a client's favourite question?
MECE
What is Mutually Exclusive and Collectively Exhaustive?
A question which narrows context and establishes point of fact
What is a closed question?
A quick way to map out the key drivers surrounding a client problem
What is a logic tree?
W.A.I.T
What is Why Am I Talking?
The number of items/ categories we can hold in our short term memory and should consider for client frameworks or categorisations
What is the rule of 7?
A way to organise our thinking up front and consider what a useful or impactful answer might be
What is hypothetical thinking?
STAR
What is Specific, Testable, Avoids Recommendations, and Relevant?
A relationship between events where one is the result of the other and which should be a key component of our hypotheses
What is CAUSE and EFFECT?