Front Counter
How Often Do We Check the Restrooms?
Every 15 Minutes
How many times do you thank the customer?
At least 2 times.
How long do we hold Bird and Fries in the house for?
Bird: 6 minutes
Fries: 3 Minutes
FIFO Stands For?
First In First Out
Who is the newest Manager on the Team?
Helena.
What does S.A.U.C.E stand for?
Smile Attentive Unique Courteous Enthusiastic
What does S.O.S stand for and what is our Goal?
Speed of Service; 2:30 or less
Where do you start and end when saucing a Sammy?
Start in the middle with a spiral motion ending at the edges of the bun.
Where can you find the Safety Data (SDS) Sheet?
on an ipad, chemical app.
What is something Scott always does walking through the kitchen?
Claps his hands
What does B.L.A.S.T. Stand For?
Believe Listen Apologize Solve Thank
What do you do if someone is waiting for a special order at the window during peak?
You pull them forward and walk the food out to the customer when its ready.
A Customer orders a Box Combo for here, where does each item go? Must mention specific phrase when answering.
On a platter like a clock.
What is the standard for pumping sauce?
Must have an apron, must be two people, must put sauce away after every 2 buckets.
Who has been with Canes the longest?
Jeslyn
What does O.S.A.T.S. stand for? What contributes to our OSATS?
Overall Satisfaction; Surveys
Name 3 Canes Drive- Thru Greetings.
Reference Sheet.
Explain the Shake and Roll process all the way through.
Shake, Drop Fries, Roll Chicken
What is the Vision?
To grow Restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture and Active Community Involvement.
What are the 5 levels of Management.
RZM, RM, OM, ARL, RL
Show the correct way to do a Gift Card Cash Back Redemption.
Refer to POS/ Reference Sheet.
Explain the process of taking cash payments at the window.
Repeat order back to customer, quote price, take cash, thank customer, mark bills if needed, place cash on top of till, give customer change and receipt, thank customer again put the money in the drawer and close it.
Explain the Correct way to Weigh/ Marinate Bird.
Weighing: On a level scale, place a single finger in a clamshell to weigh the bird. 20 fingers from 1 case, 3 different cases.
Marination: pulling a single bag from 3 DIFFERENT cases for 1 bucket of bird.
What is our Canes Mission?
We take pride in what we do to serve the perfect box fast, friendly, clean, while having fun!
Who are our Regional and Area Leaders?
Regional: Kent Walker
Area: Nico Solomon