Know That Vehicle!
The 2GR-FE V6 engine is best known for this oil leak
What is Timing Cover?
This person founded the company Toyota
Who is Kiichiro Toyoda
This is the amount of oil differentiating between the bottom mark and top mark on the oil dipstick
What is one quart
This service covers oil change, tire rotation, cabin and engine air filter replacement.
What is TEC30K
This acronym refers to Toyota's quick service program, Toyota's most important customer retention tool.
What is TXM
The A25A-FKS typically takes this type of oil
The Japanese word for " continuous improvement"
What is Kaizen
This person is responsible for greasing zerk fittings on the drive shaft/ suspension components ( if applicable)
What is Tech A
This is the tracker used for warranty paint peel
What is ZKG
This acronym refers to Customer Satisfaction Index
The fifth generation 4runner uses this oil filter
What is A5
OBD2 became the standard for on board vehicle diagnostics in this year
What is 1996
This is the average torque spec for a Toyota oil drain plug
What is 30 foot pounds
This is the person you should call in the event you need approval and out time for a walk-in express service
Who is Chance
This acronym refers to customer's long term engagement with toyota
TLE
This was the first year the Prius was offered in the US in AWD-e
What is 2019
Vancouver Toyota was founded in this year
This communication technology is used in modern vehicles to notify the local dealer when a customer is due for service
What is Service Connect
This is the time/ mileage since the customers last visit that we would not do an MPI unless requested
What is 30 days/ 1000 miles
This process/policy has been put in place to ensure a customer's concern with their vehicle is addressed completely and correctly upon their first visit
What is Fix It Right The First Time
The most common cause of a Check Engine light
What is loose gas cap
This is the most popular model of all time sold by Toyota
What is Corolla
Becoming Toyota master certified requires A1-A8 ASE certifications and this much tenure with Toyota
What is 5 years
This is the name of the torque sequence utilized when torquing lug nuts with a torque wrench
What is Greet, Educate, Thank