Verification
Individuals that sell life insurance policies for multiple different companies. They are verified by:
Their Equitable code, or their last 4 digits of their social security number.
What is a broker/wholesaler/broker's assistant?
This amount at any time is equal to the amounts paid into it, plus the interest credited to it minus the amounts deducted for cost.
What is the Policy Account Value (PAV)?
A flexible premium non-participating life insurance policy that earns guaranteed interest rates.
What is Universal Life?
This billing type allows you to stop or skip up to three consecutive bank drafts.
What is Systematic billing?
If you are going to be absent or late for any unscheduled event, you must call 704-540-3948 and email the Leadership Team at ContactCenter-Life-Leadership@equitable.com within one hour prior to your shift.
What is the Callout Procedure?
Individual that is named as the administrator of the document that are used for estate planning to determine who gets property when someone passes away.
They are verified by providing the Full Tax ID of the Trust as well as the address of the Trust. They also would need to state they are the Trustee on the recorded line.
What is a Trustee?
This is the amount that will be paid in the event of the insured's passing, which includes the face amount plus the policy account value minus loan balance and loan interest.
What is Death Benefit Option 2?
If we can not successfully take out the monthly deductions from the net cash surrender value or policy account value.
What is grace/lapsed?
In order to remain in adherence, if you are five minutes or more outside of your work agenda you must send a template to Life_Contact_Center_Schedule_Adjustments@equitable.com.
What is a Schedule Adjustment?
Verified by providing their name and the company they are calling on behalf of, as well as, the address and phone number of the company. This information is on the form submitted located in AWD.
What is a Third Party Authorization (TPA)?
Which states do not have a minimum amount that can be borrowed for a loan.
What is FL, NC, NJ, NY, OR, TX?
Life insurance qualification tests which are required under federal tax law.
What is the Cash Value Accumulation Test (CVAT) and the Guideline Premium Test (GPT)?
This feature is only available on Athena Universal products. If funded properly, it will prevent the policy from going into default if monthly deductions can not be taken from the cash surrender value.
What is the Lapsed Protection Rider?
20 minutes of free time that a CSR can use at their leisure, as long as they:
- Do not combine with starting shift or returning from lunch.
- Do not combine with prior to your lunch or end of your shift
-Do not combine all of leisure time together such as taking all 20 minutes at once.
What is a break?
Individuals that sell Equitable proprietary products only. They are verified by:
Their Equitable code and the Daily Service Pin.
What is an Equitable Agent/Agent's assistant?
This product type allows a client to borrow up to 100% of the cash surrender value.
What is Universal Life?
A flexible premium non-participating life insurance policy that earns guaranteed interest rates and investment options.
What is Incentive Life?
Imaging work flow system that contains copies of incoming and outgoing documentation.
What is Automated Work Distributor (AWD)?
If you are working the closing shift during the week and/or on Fridays, you must wait for this before you can leave work.
What is All Clear?
Verified by providing their name, their address of record, the policyowner's name and last four digits of their social security number.
What is a Collateral Assignee?
This is the amount that will be paid in the event of the insured's passing, which includes the face amount minus loan balance and loan interest.
What is Death Benefit Option 1?
This provision in the tax law restricts the amount of premiums that can be placed into a life insurance contract within the first 7 years of issue or after a material change.
What is TAMRA (Technical and Miscellaneous Revenue Act)?
What is Xpressions?
When you have a systems issue and are either impacted and can not work or you are able to work, but are limited you must log your issue here.
What the Internal Systems errors log in Teams?