Client Relations
examples of this include folded arms, body posture, eye contact
What are the 3 nonverbal forms of communication?
IVC stands for this
Intravenous catheter
animal issue that involves inadequate nutrition, shelter, or medical attention, and causing physical harm
What is abuse and neglect
The statement "US and Lab findings show an enlarged kidney" can be found in this portion of the SOAP
If a gas cylinder does this it could be an emergency
What is falling?
QOL stands for this
Quality of life
you will likely be assessed on this based on your appearance and behavior
What is professionalism
IM stands for this
intramuscular
The thought that animals should be treated in a humane manner
What is Animal Welfare
_______ by soap is not a desired quality in a cleaning agent
What is inactivated.
PPE stands for this
Personal Protective Equipment
Denial, bargaining, anger, guilt, sorrow, resolution, loneliness, and replacement are _______________
What are the 8 stages of grief
What is record keeping and medical records.
a disorder that a pet is born with
What is congenital
this animal issue leads to overcrowding in shelters
What is overpopulation
The clinic has to have an occupational injuries and illnesses log if it employs more than _____ employees
What is 10
OSHA stands for this
Occupational Safety and Health Administration
EOL stands for this
What is end of life
the amount of time clients spend with the front office team
50%
QID stands for this
Four times daily (every 6 hours)
The thought that using animals for human purposes is ethically & morally wrong
What are Animal rights
This is when a practice has a loss of a product without explanation
What is shrinkage
Permanent hearing loss can occur with continuous decibel levels at this level.
What 84 decibels
This is the term for a very real, special, healthy relationship between people and their pets
What is the human-animal bond
the member of the veterinary team that clients trust the most
Who is the DVM
IC stand for this
What is Intracardiac
this example of animal issues leads to inability to maintain the animals needs in captivity
What is Exotic species
This is an example of the required information that that needs to be included on a prescription label
Type of chemical used in traditional xrays
Radiographic solution
the four options of body care are:
What is
- private cremation
- Communal cremation
- home burial
- Necropsy