About the Test
This RT-qPCR test detects specific genes from the SARS-CoV-2 virus, which is the virus that causes COVID-19. After you provide a sample of your saliva, the virus's genetic material is extracted from it and these specific genes are looked for in a laboratory. If they are there, the test is considered positive.
What is how does that test work?
Yes, you may order more than one test at a time. But, please note that each test ordered for someone other than yourself will need to be assigned to a new email address (or username), linked to its own Vault account.
What is how many tests may I purchase at a time?
Typically you will receive an email with results 12-48 hours after your sample is received at the lab. The title of this email is "Your Results Are In." Please be sure to check to check any Spam or Promotions folders in your email application.
What is how long will it take to get my results?
The total cost of the test is $119, which includes a Zoom-enabled video supervised testing consultation, laboratory testing costs, materials, lab result and shipping both ways.
What is how much does the test cost?
For COVID-19 inquiries, please email covid@vaulthealth.com and/or call 212-880-5494.
The account you create to order a Vault test kit will function like a medical record matching your individual information to your test result. If you are ordering a second test for a person other than yourself, you will need to create a separate account so that person's information will match their result.
What is can I purchase a test for someone else?
No. Vault's SARS-CoV-2 test will only be processed in the laboratory after (1) a licensed test supervisor orders the test for you and (2) your sample collection is observed by a test supervisor (via Zoom-enabled video supervised testing).
What is can I take this test without video supervision from a test supervisor?
If you have a positive test result, it indicates that RNA from several genes in the SARS-Cov2 were detected, and that you are infected with the virus at the time that you produced the sample.
What is what does it mean if I have a positive test result?
Vault is partnering with ClaimCare for all insurance inquiries regarding the COVID-19 Superbill. Please contact ClaimCare's Patient Services Department at (866) 573-8967.
Log into covidtest.vaulthealth.com and you will be able to log into your account and access a virtual waiting room for our COVID-19 testing.
What is how do I log into the Zoom virtual waiting room once I have received the COVID-19 test?
No need to schedule an appointment.
What is do I need to schedule an appointment to give my sample?
If you require a video appointment conducted in a language other than English for your supervised COVID-19 test with Vault, please reach out to our Patient Experience Team by email at covid@vaulthealth.com.
What is can I request an appointment in a language other than English?
Vault test supervisors do not provide treatment for COVID-19. When you receive your test results, we will provide an explanation to you and you will be referred to the most current guidelines for what to do if you have symptoms.
What is does Vault Health provide treatment or recommendations for treatment?
Vault is out-of-network with all health insurance plans and providers and cannot submit a claim for your. Vault cannot bill your insurance directly for your test; all payment will be out of pocket for the purchase of the test.
What is the SARS-CoV-2 virus saliva test covered by insurance?
Yes, Vault is HIPAA compliant and we will ensure that personal health information stays secure by employing modern security best practices and standards.
What is my medical information safe and protected?
This RT-qPCR test is very sensitive for the presence of SARS-CoV-2, with 98% of tests providing either a positive or a negative result, and only 2% of tests providing an inconclusive result. The test can detect fewer than 10 copies of viral genes per milliliter of saliva, and can detect the presence of virus in the saliva within 2 days of infection and up to 28 days after infection.
What is how accurate is this test for detecting the coronavirus?
All testing will be conducted through remote testing (via Zoom via call) with a Vault test supervisor. There is no physical location to visit to take this test with Vault, all appointments for testing will be through remote testing.
What is where do I got to take the test?
For immediate treatment and care for any acute symptoms you nay be experiencing, please contact your local primary care healthcare provider.
What is what if I have questions about my test result?
Yes, Vault accepts HSA and FSA funds as well as all major credit cards.
What is can HSA/FSA funds be used for payment on my testing kit?
No. We are not currently able to ship COVID-19 testing kits to a PO Box address.
What is Vault able to ship kits to a PO Box address?
Yes, the Vault Covid-19 RT-qPCR saliva test detects the new SARS-CoV-2 B.!.!.7 variant. We target 3 genes with our test- N,S, and ORFlab. The new SARS-CoV-2 variant causes 2 of the 3 genes to be detected in positive samples when testing using our assay, with only the S gene being undetectable.
What is does this test detect the new variant of the SARS-CoV-2 virus?
When your results are ready, a Vault test supervisor generates an email notification with a link to your test results.
What is what happens after I have shipped my completed test kit back?
Vault reports COVID-19 testing results as required to applicable health care government authorities for their public health activities.
What is how Vault reporting COVID-19 test results to state and federal governments?
Immediately after your test results become available, Vault will send you an email containing a superbill with insurance reimbursement details.
What is when will receive my receipt that I can submit to insurance?
Vault reports COVID-19 testing results as required to applicable health care government authorities for their public health activities.
What is how is Vault reporting COVID-19 test results to state and federal governments?