On-Call Expectations
Terminology
County Protocols
Documentation
Random
100

While primary on-call, you should answer the crisis line using this introduction.

What is "Traffick911, this is [first name]"?

100

This team structure brings together multiple agencies to coordinate care and response for youth.

What is MDT (multi disciplinary team)?

100

These follow-ups typically occur within two days of initial engagement.

What are 2 Day Follow-Ups Calls?

100

Crisis documentation for new clients should be completed by this deadline.

What is 48 hours after the crisis response?
100

This is the theme for VCA Bootcamp 2026. 

What is "Homecoming"?

200

You receive a crisis call but don’t think you’ll need help handling it. According to policy, you must still do this. 

What is notify Supervisor On Call (SOC)? 

200

When a minor is missing, this national organization may be referenced for reporting or coordination.

What is NCMEC (National Center for Missing and Exploited Children)? 

200

You receive a crisis response call from Fort Worth PD. You have this long to respond. 

What is 90 minutes?

200

These two forms should be completed within a client's first 30 days of service.

What are Client Safety Plan and Basic Needs Assessment?
200

This cartoon character always pops up on the screen in the conference room.

Who is "Snoopy"?

300
An on-call advocate who responds to a crisis for 5 hours or less is given this amount of buffer time before returning to primary. 

What is time equivalent to the amount of time they were out on the crisis response?

300

When youth are brought to the hospital after a crisis response, they are offered this exam. 

What is SANE (Sexual Assault Nurse Examiner) exam?

300
When you respond to a crisis response in Ellis County, you will go to this hospital.

What is Cook Children's Medical Center?

300

This framework helps assess where a client is in their readiness for change.

What are The Stages of Change?

300

Dallas JDC staffing happens on this day. 

What is Every 4th Wednesday of the Month? 

400

A current client calls the crisis line. The issue is case-management related, not a crisis. This advocate manages the call.

Who is the assigned advocate?

400

If a youth is under DFPS conservatorship and concerns of familial trafficking arise, this role may become involved. 

What is SI (Special Investigator)?

400

Whether or not we are involved in discussing the details of the recovery/offenses during a crisis response depends on whether or not we have this form.

What is an Investigative MOU?

400

This section of Apricot was created last year to support the Family Support Program

What are Caregiver Profiles?

400

This tool is used to assess a youth's risk for exploitation.

What is the CSE-IT (Commercial Sexual Exploitation Identification Tool)?

500

You are at hour 7.5 of a crisis response and the client has just begun a SANE exam. According to policy, this is what must happen.

What is remaining through the completion of the SANE exam before being relieved? 

500

This federal fund helps support victim services and advocacy programming.

What is VOCA (Victims of Crime Act)?

500

If an acute (120 hours or less) medical forensic exam is indicated in Denton County, LE will contact this agency to dispatch a SANE.

What is Friends of the Family?

500

This scale is used to assess client's risk of self-harm/suicidality.

What is the C-SSRS (Columbia Suicide Severity Rating Scale)?

500

Advocacy is....

What trafficking ain't?

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