Home Delivery
What is our Home Delivery program called / our online pharmacy?
VetSource
How many weeks do our puppy classes run for?
4
How many different size kennels do we have for dogs to board in?
3
What is the age range in which a pet can have Trupanion insurance?
8 weeks - 14 years
Where can VCA CareClub rewards prepaid card be used?
Any VCA hospital
Where can you easily find our login and password for our online pharmacy?
Taped to your monitor
What day of the week is puppy class held on?
Thursday
What are the daycare/boarding drop off and pick up times for Saturdays?
8:30am - 1pm
How long does a pet owner have to activate a certificate?
24 hours
How many points are earned for every dollar spent on eligible products?
10
True or False
An owner cannot pay for an item until they log in online and put in their credit card information.
False
The CSR can take payement in the hospital with the same card scanner as CareClub
When do the coupons that clients are given in new patient folders expire?
60 days after given
There are 4 items that are required for a cat to board with us. Name 3 of them
yearly exam, RV, distemper, fecal
What criteria is used to determine the monthly cost of Trupanion for a pet?
clue - 3 things
Age
Breed
Location
How much money has to be spent before a pre-paid card gets sent to the client in the mail
$200
How do you get to our online pharmacy from a patients record
click on the tab in the upper right hand corner of patients record that is a picture of a box
What 4 coupons do we give to clients in the new patient folder?
1. $5 off groom
2. $5 off day of boarding
3. $5 off day of daycare
4. free nail trim
What vaccines are required for a dog to board with us
RV, distemper, bordetella, influenza
What 3 reasons would a certificate be unavailable to a pet on Trupanion Express?
Cancelled previous subscription
Already used a certificate
Not in the age range
How much money is put on each pre-paid card an owner recieves in the mail?
$20
How does an owner go about returning an item that they have purchased from our online pharmacy?
Call the pharmacy directly. If they call us we can give them the phone number
How much do our puppy classes cost in total?
$100
What are the drop off and pick up times Mondays through Fridays
8:30am-11:30am
2pm-5:30pm
What does the green paw print mean on Trupanion Express?
No pre-existing conditions
Name the 6 products we carry that earn an owner with CareClub points when they purchase them.
Paradyne
Simpleguard
Interceptor Plus
Nexgard
Hills
Royal Canin