Unit 3 AOS 1
Communication, Delegation, Leadership, Interpersonal
What are Management skills?
Performance related pay, Career advancement, Investment in training, Support, Sanction.
What are motivational strategies?
Inputs, Processes, Outputs
What is the operating system?
percentage of market share, level of waste, number of customer complaints, rate of staff absenteeism
What are key performance indicators?
staff training, staff motivation, initiating lean production techniques, redeployment of resources (natural, labour, capital)
What are management strategies to respond to key performance indicators?
Top down communication, no employee involvement, manager makes all decisions
What is the autocratic management style?
Mediation, Arbitration
What are dispute resolution processes?
Pull, One-piece flow, takt, zero defects
What is lean management strategies?
competitors, legislation, reduction of cost, globalisation.
What are driving forces for change?
Establish appropriate rituals, rites and celebrations, implement policies reflecting values, reward employees who exemplify appropriate values
What are strategies to develop corporate culture?
Between 2 and 20 owners. Formal agreement required
What is a Partnership?
Management by objectives, appraisal, self-evaluation, employee observation
What are performance management strategies?
Forecasting, MPS, MRP, Just in Time
What are Materials Management strategies?
Lower cost and differentiation
What are Porter's Generic Startegies?
Personal mastery, mental models, build shared vision, team learning, systems thinking
What are the principles of Senge's Learning Organisation?
Produces a good or service with the objective of fulfilling a social need
What is a Social Enterprise?
Physiological, safety, social, esteem, Self-actualisation
What is Maslow's hierarchy of needs?
environmental sustainability of inputs, amount of waste generated from processes and production of outputs.
What are corporate social responsibility considerations in an operations system?
Managers, employees, time, organisational inertia
What are restraining forces for change?
manipulation, threat, communication, empowerment
What are low-risk and high-risk strategies to overcome employee resistance to change?
Owners, Managers, Suppliers, Employees, Customers
What are Stakeholders?
Human resource manager, employees, employers associations, unions, Fair Work Commission
What are participants in the workplace?
Global sourcing of inputs, overseas manufacture, global outsourcing
What are global considerations for operations management?
Give weighting, rank, list actions and implement response
What is Lewin's Force Field Analysis?
Unfreeze, Move, Refreeze
What is Lewin's Three Step Change Model?+