Unit 3 AOS 1
Outline one feature of a partnership
A partnership has 2-20 owners
What are the 5 steps in Maslow's Hierarchy of Needs?
Physiological, Safety, Social, Esteem, Self-actualisation
What are the key elements of an operations system?
Inputs, Processes, Outputs
Explain how legislation may act as a driving force for change
A business may be forced to change as a new law has been put in place
What is one management strategy that may be appropriate for responding to an increase in staff turnover?
change in management style, staff motivation, staff training
Outline two interests of suppliers
1. want long-term relationships
2. want to be paid on time and a good rate
3. want consistency
Outline two entitlement considerations for an employee who is made redundant.
- payment of accrued annual and long-service leave
- redundancy pay
What are two characteristics of a service business
produces intangible goods that can be touched, customised production, labour intensive etc
Describe what a differentiation strategy is and provide a contemporary example
Where a business makes their product unique or superior so they can charge a premium price. E.g. Apple, Qantas, etc.
Outline one strategy a business can implemented to develop a positive corporate culture
Identify all 5 management styles
Autocratic, Persuasive, Consultative, Participative, Laissez-Faire
Outline one difference between an award and an agreement.
1. Award sets out minimum conditions of employment, whereas an agreement usually has improved conditions.
2. Award is set by the fair work commission, whereas an agreement is negotiated between employer and employees at a business.
What are the waste minimisation strategies and how would you explain each one?
Reduce, Reuse, Recycle
What is the difference between proactive and reactive change?
Proactive is where a business foresees a change in the environment and acts before they are impacted, whereas reactive is where a business acts after they are impacted by the shift in environment
What was one CSR consideration for Qantas when closing down Jetstar Asia?
Employees - providing support such as career counselling and employment services to help them find a new job after being made redundant
Explain how a conflict may exist between managers and customers?
What are the 5 principles of Locke and Latham's Goal Setting theory?
Clarity, Challenge, Complexity, Commitment, Feedback
What is an example of a contemporary case study that utilises technological developments and how?
Relevant example
What are the four principles of Lewin's Force Field Analysis?
Weighting, Ranking, Implement Response, Evaluate Respone
What are all the low-risk (4) and high-risk (2) strategies to overcome employee resistance??
Communication, Support, Incentives, Empowerment, Manipulation, Threat
Relevant explanation
Identify all 4 performance management strategies and explain which is better for a business, such as St Kevin's (a school)
Management by Objectives, Appraisal, Employee self-evaluation, Employee observation
What are corporate social responsibility considerations in an operations system?
environmental sustainability of inputs, amount of waste generated from processes and production of outputs.
Explain how organisational inertia may act as a restraining force for change
A business may not want to change because they do not want to move from their comfort zones
A tendency to maintain current operations
What are the principles of Senge's Learning Organisation?
Personal mastery, mental models, build shared vision, team learning, systems thinking