Unit 3 AOS 1
Unit 3 AOS 2
Unit 3 AOS 3
Unit 4 AOS 1
Unit 4 AOS 2
100
What are the 6 Management skills named in the SD?
Communication, Decision Making, Delegation, Leadership, Interpersonal, Planning
100
What are the 5 motivational strategies?
Performance related pay, Career advancement, Investment in training, Support, Sanction.
100
What are the key elements of an operations system?
BONUS POINTS: GIVE AN EXAMPLE OF EACH AT YAKULT!
Inputs, Processes, Outputs
100
Distinguish between proactive and reactive change.
Proactive is planned and occurs before the business is impacted by it's external environment, reactive is unplanned and occurs after the business has been impacted by its environment.
100
New Zealand has the highest ratio of which farm animal to humans?
Sheep
200
What are the features of an autocratic management style? (x3)
Manager 'tells' staff what to do, One-way communication, centralized decision making
200
In order, what are the levels in Maslow's Hierarchy of needs?
Physiological, Safety, Social, Esteem, Self-actualisation
200
Name the 4 lean management strategies?
Pull, One-piece flow, takt, zero defects
200
Name 5 driving forces for change?
competitors, legislation, reduction of cost, globalization, owners, managers, employees, pursuit of profit, innovation, technology, societal attitudes.
200
What animal, related to the mongoose, is only found in the Madagascar Islands and is the main natural predator of the lemur?
The Fossa
300
What are the features of a Private limited company? (x3)
Owned by up to 50 private shareholders, limited liability, separate legal entity, 'Pty Ltd'
300
What are the 4 performance management strategies?
Management by objectives, appraisal, self-evaluation, employee observation
300
Explain how one Materials Management strategy can increase efficiency?
Forecasting, MPS, MRP, Just in Time.
Reduces inventory costs and wastage in storage, leading to more outputs from the same inputs.
300
What are Porter's Generic Strategies? BONUS: describe how one can give a business a competitive advantage.
Lower cost and differentiation
300
Which animal can punch with enough force to boil water?
Mantis shrimp/ pistol shrimp
400
Produces a good or service with the objective of fulfilling a social need
What is a Social Enterprise?
400
Distinguish between the 2 dispute resolution processes?
Mediation, Arbitration
Mediation, 3rd party hears both sides but doesn't make any suggestions- not legally binding.
Arbitration 3rd party makes a final legally binding decision.
400
Give 3 differences between the operations of a manufacturing and service business.
Tangible vs intangible
Capital intensive vs labor intensive
Standardized vs customized
400
Name all 10 KPIs
Percentage of market share, net profit figures, rate of productivity growth, number of sales, rate of staff absenteeism, level of staff turnover, level of wastage, number of customer complaints, number of website hits, number of workplace accidents
400
What are low-risk (x4) and high-risk (x2) strategies to overcome employee resistance to change?
manipulation, threat, communication, support, empowerment, incentives
500
Compare the objectives of a social enterprise and public listed company.
Similarity, both seek to make a profit.
Difference, SE reinvests profits towards fulfilling a social cause, whereas PLC gives profits to shareholders.
500
Describe one entitelment and one transition consideration when an employee retires.
Entitlement= legally required. E.g. unpaid annual leave
Transition= not legally required. E.g. gradual reduction of work days.
500
What is the probiotic found in Yakult. BONUS: how many live probiotics are in every bottle of Yakult?
Lacticaseibacillius paracasei Shirota strain (LcS).
6.5 BILLION!
500
What are the steps in Lewin's Force Field Analysis?
identify and weigh, rank, implement a response, evaluate the response
500
Name this animal:
Aye-Aye