STAKEHOLDERS
This stakeholder owns the business and expects profits.
what are owners
Factors outside the business that impact operations.
what is external enviroment
Broad conditions outside a business’s control.
what are macro factors
External factors a business has some control over.
what are operating factors
The process of establishing goals and strategies for a business.
what is business planning
These stakeholders work in the business and expect fair pay and safe conditions.
who are employees
Inflation, unemployment and interest rates belong to this environment.
what is the economic environment
This macro factor includes societal attitudes, values and behaviours
what is the social factor
This operating factor includes customer needs and expectations.
what is the customer factor
Local government rules about signage, waste disposal and operating hours.
what are council regulations
This stakeholder group buys the products or services of the business
who r customers
Changes in laws and government policies belong to this environment.
what is the political‑legal environment
This macro factor includes overseas competitors and exchange rates
what are global considerations
This operating factor includes behaviours of rival businesses.
what is competition
This compulsory payment funds public goods and services.
what is tax
This stakeholder provides loans and expects repayment with interest.
who are lenders/financial institutions
Social media trends and changing customer preferences belong to this environment.
what is the social environment
This macro factor includes laws, regulations and court decisions.
what is the legal/government factor
This operating factor includes individuals or businesses that provide resources.
who are suppliers
This legislation aims to protect the natural environment.
what is environmental legislation
This stakeholder influences businesses through laws and regulations.
who is the government
AI, automation and new machinery belong to this environment.
what is the technological environment
This macro factor includes interest rates, tax rates and consumer confidence.
what is the economic fact
This operating factor includes groups that attempt to influence business behaviour.
what are special interest groups
This requirement may include qualifications, permits, licences or registrations.
what is industry regulation