VCNB 101
How many branches does VCNB currently have?
What is 16
Community Champions will be an "add-on" to what existing account?
What is Rewards Checking
What day do Star Wars fans celebrate National Star Wars Day?
What is May 4th
May the 4th be with you!
With VCNB Rewards Checking you earn _____ Points for every $_____ dollars spent.
What is:
You earn 1 point for every $3 spent
What is the name of the retail referral program at VCNB?
STAR Reward (Sales Team Associate Reward) Program
What year was VCNB founded?
What is 1867?
Name two groups/employee types that qualify for the Community Champions Account?
Who is: Veterans, Active Military, Educators, Firefighters, Law Enforcement, First Responders/Emergency Medical, Heathcare.
Which astronomer is name-dropped in "Bohemian Rhapsody?"
Galileo
How do you avoid a service charge with VCNB Rewards Checking?
What is:
Complete 15 or more debit card transactions per statement cycle (Signature or PIN based)
Maintain a combined monthly total deposit relationship of ≥ $5,000 must have e-statements to avoid statement fees.
The Community Champions Campaign runs from what date to what date?
What is May 1 to July 31.
Name 3 of our 8 "In Person Customer Service Standards".
What is
Acknowledge all customers with a warm verbal & visual greeting
Open 5 minutes early and close 5 minutes late (dependent on customer traffic)
At the teller line, do not sit while customers are in the lobby
Rise to greet customers, shake hands, and introduce yourself
Give customers our business cards
Introduce new customers to other appropriate staff
Offer drinks to customers waiting in the lobby
Keep work areas clean, neat, and free
Community Champions get the following discount on closing costs for mortgages.
What is $250
What band was nicknamed the "Fab Four"?
Who were
The Beatles
With VCNB Rewards Checking, you can earn 200 bonus points for doing what?
What is
Conducting 21 or more purchases per statement cycle.
These do not count toward referral totals.
What are converted accounts?
Founder of VCNB
Who is Daniel Will
Why are we offering this account? (Name at least 3 reasons)
What is
To be competitive with banks with similar programs.
In line with our Core Values
Increase Core Deposits
Tie Customers to Us
Provide funds for loans
Increase household numbers- deepen customer relationships.
Who wrote "Nothing in this world is certain, but death & taxes?"
Who is Benjamin Franklin
With a VCNB Visa Platinum Favor Card, you earn ____ points for every $___ spent.
What is
1 point for every $1 spent
In order to receive credit for your referral it must be _______.
What is Qualified
Tellers, Support Staff & Retail Lenders -Must be a new account. A true qualified referral logged in 360 as an activity.
Platform - A new account you opened as a result of a call, visit, mentioning to a customer. Or a referral made by you, where someone else opens the new account. Must be logged in 360.
What are VCNB's Core Values?
What is Integrity, Leadership, Progress, Community & Relationships
Name 4 customer perks of the Community Champions Account.
What is:
- $250 off closing costs of a mortgage
- .25% off rate on a consumer loan with auto pay
- Checking Earns Rewards
- Special Debit Card
- Special Parking Spot
- Discounts at various businesses
Name just two members of the 80's Brat Pack.
Who is:
Emilio Estevez Ally Sheedy
Anthony Michael Hall Rob Lowe
Demi Moore Molly Ringwald
Andrew McCarthy Judd Nelson
Name 4 ways to earn points with VCNB Rewards Checking.
What is
1,000 pt bonus; one-time upon opening uChoose Rewards® Points
1 pt for every $3 spent; 200 bonus pts for
21 or more purchases/cycleOnline
Bill Pay-20 pts per transaction
Zelle® 50 pts per transaction
Direct Deposit10 pts per transaction;
Automatic VCNB Loan Payment
Anniversary Rewards 500 pts annually for life of account
Example dialogue of a true Community Champions referral for a loan only customer who you know is a deputy sheriff. The are coming into the bank to make a loan payment..
Everyone has their own way of doing this. No wrong answer here!
It just has to be a meaningful conversation that can improve the customer's financial well-being.