Conflict Resolution Model
The goal and your relationship with the coworker do not matter to you.
Avoidance
What is the first approach you should take when dealing with a conflict with another person?
Talk with them.
The first step in the formal resolution process.
Intake
The cause of most conflicts.
Miscommunication
What job do spiders have?
Web Designer
Nobody likes you and you are a blight on society.
Competitive
The primary cause of conflicts.
Miscommunication
Where you interview any witnesses to the conflict.
Investigation
Another cause of conflict can be when someone is treated differently than the other workers.
Unfair Treatment
Why do you hang out with a mushroom?
They are fun-gi's
You do not care about the goal/conflict. Only the relationship matters.
Accommodating
You use these type of statements when being assertive.
"I" statements
Some companies may have this step, some may not.
Appeals
Personal things to people that may sometimes lead to conflicts, but also provide different views on how to handle a conflict as well.
Cultural differences
Why do crabs never volunteer?
Because they are shell-fish
Many different people bring many different ideas to the table to reach a goal.
Collaboration
Being able to see the situation from the other person's point of view.
Empathy
Where you meet with all parties involved in the conflict and share your determination.
Formal Meeting
Changing how a situation is presented to highlight different aspects.
Reframing
What is the best way to save your dad jokes?
In a dadda-base
You and your coworker do not get everything that you both want, but the goal is met.
Compromising
When you give you full attention to the speaker and confirm that you understand everything that they are saying.
Active Listening
The most important step in the formal resolution process.
Documentation
It helps individuals recognize and manage emotions during conflicts.
Emotional Intelligence
Why can a fron jump higher than a house?
Houses can't jump!