VIS
Staff Estimate
Select Service
Vehicle Details Tab
Vehicle Damages Tab
100
What does the letters in VIS spell out?
Vehicle Inspection Site
100
Who will call the customer to set up an appointment time?
Estimatics team member
100
What is the Select Service program designed to enhance?
Customer service
100
Can the vehicle details tab be edited?
Yes
100
True or False On this tab you can identify that the vehicle is driveable?
True
200
Where can you go to get help to identify VIS locations?
ECS Online Help (VIS Appointment Process)
200
What is an AEI?
Auto Estimatics Inspector
200
What are the 3 things that Select Service Repairers do?
Inspect Estimate Repair
200
True or False? The vehicle number goes in the vehicle details section?
False It is in the vehicle information section
200
What 3 things are needed for the vehicle location?
Name Address Phone number
300
What are 2 reasons why 2 VIS appointments will be needed?
1. Related Prior Damage 2. Partial Theft
300
If the vehicle is driveable or at a home/business what would be the correct word track to utilize?
An Estimatics team member will be in contact with you to arrange your vehicle inspection"
300
What is the next step if a customer has already chosen a repair shop?
Obtain the name of the repair facility and determine if it is a Select Service Repair Facility.
300
Can you add an insureds trailor on the vehicle details tab?
Yes
300
Which button would you select to set up a staff estimate?
Assign Estimate
400
What are 2 instances in which payment may not be issued?
1. Related Prior Damage 2. Potential Total Loss
400
If the vehicle is being towed to a repair facility....what should you indicate for the inspection location?
Repair Facility's address
400
What is the word track when the shop has been chosen and the assignment has been sent?
I have sent a Select Service assignment electronically to . Please contact them at your convenience to discuss your repairs. Their phone number is . When repairs are complete, you will pay your deductible directly to the repair facility.
400
What 3 sections are on the Vehicle Details Tab?
Vehicle Information Vehicle Details Associations to this Vehicle
400
Is the EVRT button on the Vehicle Damages tab or the Vehicle Detials Screen?
Vehicle Damages
500
What are the 4 VIS appointment remarks that need to be documented for payment.
1. Coverage and Deductible Amounts 2. Cause(s) of loss and Pay Code(s) 3. Payee(s) name(s) 4. Lienholder name (first party claims only) for payments of $5,000 or greater
500
If the vehicle is not driveable and repair facility is chosen or undercarriage damage exists.......what would be the next step?
Ask permission to tow
500
If it is not driveable and not at a repair facility... what is the next step?
Ask for permission to tow.
500
Name 5 things on the Vehicle Details Screen
1.Year 2. Make 3. Model 4. Mileage 5. Color 6. Vehicle # 7. Lien Holder 8. Auto Pay
500
What 3 sections are listed on the Vehicle Damages Tab?
Damage Information Vehicle Location Remarks
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