Shipping
BOPIS stands for?
Buy Online, Pickup In Store
Which Case Reason best fits this consumer verbatim?
" I am calling because I'm having trouble with my online order. The system won't go through the full checkout, it keeps bringing me back."
Online- Website- Site Checkout/Looping/Error
What does it mean if a customer account is marked with a red flag in Salesforce?
The account is “SPOTLIT” and must be handled by a Specialist
An US consumer does not want to give their contact information, how do you handle their contact?
NA unknown Consumer
What is the name of Clique's Loyalty program
Clinique Smart Rewards
A NOAM customer contacts you about placing a BOPIS order to their local store. He asks if he places the order today, will he be able to pick it up today? It is 6:15PM.Advisor said yes.
Its this the correct resolution?
NO. Advise customer if order is placed after 4pm, the order will be ready for pick up the following day. Customer will receive and email when their order is ready for pickup
The Batch Code has been provided by the consumer, where do you capture this data?
Associate it with the Product
TRUE OR FALSE
A NOAM online customer contacts us and states their $50 item was damaged. Their order is over $300. How do you assist?
Level up to a Specialist
Canadian consumer does not want to give their contact information, how do you handle their contact?
NA Unknown Consumer
What is name of the rewards program of AVEDA?
Aveda plus rewards program
An International Consumer chose to ship their online order via a LALA move forwarding (third-party) company, the product has arrived broken.
ELC is responsible for the damage, and you will credit the customer .
Is this a correct action?
NO.Brand Online is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company.
True of false the Case summary should be
In the consumer's voice omitting personal data
True
Which Case Category would you select to Omni Push to a team member who handles AAE (Alleged Adverse Event)?
IE (Issues and Escalations)
An EMEA consumer does not want to give their contact information, how do you handle their contact?
EMEA Unknown Customer
If details in .NET are correct and we want to send it to the customer again (example: engraving error made by DC- details in system correct)
What is our step ?
Provide a ZCR (Zero Cost Reship) by sending to NA ONLINE-Reship
A NOAM order was placed 3 hours ago and is not visible in the customer's account. There are no known issues. What's the correct action?
Escalate the case to NA ONLINE-ELC Online Operations
The consumer (email) is experiencing a reaction while using the product, which Case Category are you logging and Omni-pushing to?
IE
True or False
Spotlight customers are only to be handled by a Specialist-Tier 1 agents must always level up regardless of what they are contacting us for
True
An Spanish -Brazilian consumer does not want to give their contact information, how do you handle their contact?
LATAM NA Unknown Consumer
What is SHEERID?
is a verification program that verifies Students, Healthcare workers, First Responders, Military and Teacher personnel for a unique discount offer code on select brand websites.