Vendor Basics
This is Nationwide's default and preferred vendor when Nationwide orders paramed/quick check and labs.
What is APPS?
All requests for medical records are called this report or statement.
What is Attending Physician Report or Attending Physician Statement?
These words are what HIPAA stands for.
What is the Health Insurance Portability and Accountability Act?
This exam is a personal interview that gathers medical history and body measurements.
What is a Paramed exam?
This is the best medical record outcome because the records are headed to underwriting for review.
What is Records Received?
This vendor retrieves medical records, also called APS (or APR) requests.
What is EIS?
On TPP policies, you search EIS using this number.
What is TPP Case ID?
Nationwide's signature page gives permission to request and view this type of client information.
What is the client's medical history?
This is an abbreviated version of the Paramed that collects only body measurements/vital statistics.
What is a Quick Check?
If the facility says no records were found, the agent should verify this with the client because mismatches her can cause the problem.
What is the client's name or identifying information?
Most lab results from APPS and IMS are sent to this lab processor.
What is CRL?
After opening an EIS request, you can read the representative's notes and see this date for the next touchpoint.
What is the next follow-up date?
This phrase means pen to paper.
What is wet sign?
These are uniformly ordered with both Paramed and Quick Check.
What are Labs?
If EIS cannot locate or contact a facility, the agent should do this before proceeding.
What is verify the doctor or facility information with the client?
These are the two vendors and agent can choose between in iPipeline instead of APPS.
What are IMS and ExamOne?
In EIS, this type of form may be available to download when action is needed from the client/agent.
What is a special authorization?
What is electronic signatures?
Lab results should generally be available within this many business days from the exam date.
What is 4-7 business days?
This may be needed before records are released when the cost for records exceeds EIS approved threshold.
What is Underwriting approval for payment?
This requirement for medical records does not usually require servicing by the phone team because the records are either available or not available.
What is Electronic Medical Records?
Uploading this document to EIS can help speed up the medical record process?
What is a wet signed special authorization form?
If EIS says no authorization form was received, this is typically the version they still need.
What is a wet signed special authorization form?
A barcode starting with 8 usually points to this lab vendor, while a barcode starting with 0 usually points to ExamOne.
If an APS is taking too long, one recommendation is for the client to do this to help move things along.
What is contact the doctors office?