Elements of Effective Communication
Name 1 element/aspect of effective communication in the workplace
Confidence, clear, concise, adaptive, honesty, body language, reflection, assertive, active listening, etc...
Name 1 effect of poor communication.
- Spread of misinformation
- Loss in productivity
- Workplace conflicts
- Risk of being fired or not hired
- Mistrust
- Bad teamwork
- Etc.
Why does a jobseeker need to have good verbal communication skills?
- Writing a good job application
- Doing well in an interview
- Timely and appropriate communication with connections and prospective employers
- Good networking
- Etc.
What is one way you can have an effective conversation with a colleague when you two don't share the same opinion?
- Listen to understand
- Allow them to share their opinions even if you disagree
- Be open to their ideas
- Try to work together to find common ground/a solution
- Don't have the goal of trying to prove them wrong
What might happen if a director doesn't communicate instructions/expectations to employees clearly?
Kimberly will judge your answer.
Name 1 reason why effective communication is important in the workplace.
True or False: At times, communicating aggressively is OK in the workplace depending on the situation.
FALSE
Communication should be assertive, but never aggressive.
Name 1 way that someone can communicate poorly over email.
- Not responding
- Taking very long to respond
- Aggressive communication
- Grammer mistakes and bad punctuation
- Responding to the wrong person
- Not fully reading their messages and responding to all points in their email
- Etc.
True or false:
Your communication skills can make or break your chances of getting hired for a job.
TRUE
Employers place high importance on people's communication skills.
Name one thing your team did to communicate effectively to each other during the Director, Manager, Creator, Observer game last week.
Kimberly will determine if your answer is correct.
What can you do if you feel your supervisor poorly communicated instructions of a task to you?
- Check for understanding/ask for clarification
- Ask if they or someone else can demonstrate doing the task
- Ask for support from a colleague who has experience in that task
- Etc.
Why is effective communication important to you personally in a workplace or professional setting?
Kimberly will judge your response.
Demonstrate how someone might tell their coworker that they need a break from a conversation in:
1. An assertive way
2. An aggressive way
Assertive communication has a good balance of appropriate firmness and gentleness. Assertive communication involves being honest about needs and expectations and saying them in a professional, nonaggressive manner.
Aggressive communication is hostile, defensive, and can often involve demanding, inappropriate language, shouting, and aggressive nonverbal signs. This communication style does not consider the feelings or needs of others and can create further conflicts.
How can you rebuild trust and good teamwork with a team after their was poor communication that caused issues within the team?
- Reflect on your communication
- Take accountability if needed
- Be a better communicator in the future
- Work together to resolve issues
- Ask for feedback
- Etc.
Are there any jobs in which good communication skills are not very important?
NO
Good communication skills are important for every job, even non- customer service and independent jobs.