Google
How many days do you have to wait for a Google request to expire if it has not been approved or denied?
3 days - to the minute!
What do you do if the name is different on the customer’s website than what we have in Sugar?
Notate in Sugar, ask when we reach out for verifications.
When can we swap sites due to site issues?
30 days and 5 site support attempts.
If you call a business and the GK tells you the contact is not available and you leave your information, would you select Left message or Made contact with no verification as the outcome?
Left Message
What do you do if you find another business at the same address?
Notate the site note, save the link to the note, ask customer when you reach out for verifications.
How many days after sending a Google PC can you reach out for a manual verification?
14 full days.
What if the clickable links do not work?
Notate in Sugar, save link in note, remove from Sugar, let customer know
If a customer has a Private email in Sugar, but no public email, do you add the email into the Yelp listing?
No.
When do you send the account manager’s information to a customer?
Once all sites that require customer interaction are complete.
If you submit a Contact form to remove a duplicate on Chamber, when can you send it through?
When Chamber emails that the listing is gone and you have confirmed on the live end.
When can we make the Gmail a manager in the Google listing?
When the agency dashboard is Primary Owner.
When opening all clickable links on the Testimonial page, what are you looking for?
Make sure all links given work, are going to the correct business and the core info matches what we have in SugarCRM.
If the core information is different on the website or Facebook Page, some of our sites will have a hard time accepting or edits even with a verified listing. Its important to bring this to the customers attention if they are different!
What do you do if an Angie’s List listing does not have an SPID and what does it mean?
2 answers.
1) Sometimes it does come through within 24 hours so always snooze for one day.
2) or there is a duplicate and you will need to reach out to Angie’s List. If no SPID after your snooze, this is likely the case.
How often should you set an appointment for phone verifications?
Every 2 or 3 days.
Keeping in mind - more outgoing calls are more potential verifications! There should be no more than 3 days in between for follow up with an onboarding customer.
When can you send through Nextdoor after filling out the support form to remove the duplicate?
When Nextdoor emails that they have merge/removed the listings.
What if there are “No more ways” to verify a Google listing?
1) Fill out Google support form
2) See if you can request Ownership from the Gmail, this way you can add the Agency Dashboard into the listing. You can always let the customer know you are going to drop our access to management once we have done so.
What is the recovery email for setting up the Gmail?
Who runs that inbox?
claimingrecovery@ampcorporate.com
Ashley Dorion
100 BONUS POINTS: Who has access to claimingrecovery in the event that Ashley is out for the day?
Name all of the sites a suppressed address account cannot be on.
Apple
Mapquest
CitySquares
Yahoo
Name the information the Verification Specialist is responsible for adding to a listing.
Business name,
full address,
public email,
website,
primary category, business phone number
What are the 3 ways to search Google and why do you do it?
Full name with city and state or zipcode.
Full address.
Phone number.
We are checking for any potential duplicates or old listings at the same address
When should you not send a Google listing through?
If it is:
1) pending
2) core info is Under review and not showing live
&/or 3) there is still a live duplicate or unconfirmed listing at the same address.
Why do we give both the security question and answer?
So the customer knows it is us. Anyone can call and ask for a security question and say whatever answer is given is correct.
What is all the information that we add onto an Apple Maps Listing?
Business Name
Address
Phone Number
3 Categories, if possible
Website
Hours
Facebook Link
In what situation would we worry about yelp merging listings?
Multi locations that have similar information.
Usually, its the same phone number, website and if the business is in the same city.
How do you get a listing marked closed on Bing and when can you send it through?
Chat Bing - Send through once the listing is showing Closed.
How do you know if its closed? In your dashboard, the listing will say Mark As Open!