Name That Level
What is my balance?
First Level
Is anyone else on the account with you?
What is the name of the beneficiary on your account?
Where can you find how long someone has been a member?
Top right of DNA in the green banner
Do you have any beneficiaries on the account?
Please tell me the name of your beneficiaries.
Do I qualify to become a member?
General question - no verification needed
Transfer money from my savings to checking
First Level
What is a closed end question and can you ask members closed end questions when verifying them?
A closed end question can be answered with a YES or a NO, closed end questions should not be asked during the verification.
Where do I go to find out the amount and source of the direct deposit?
Balance history screen. Tip: go back at least until the previous 1st
Do you get a direct deposit?
Please tell me the amount and source of your direct deposit?
I have an unauthorized charge on my account
First Level
General information - only verify when giving out personal information.
I can't verify you because you didn't answer some of the verification questions correct. You need to go to a branch for further assistance.
I am unable to verify you at this time, please visit a local branch or I can direct you to a leader to further assist you
Max Admin Tool, Get Member
Do you have any loans with the CU?
What is the year, make, and model of the vehicle financed with the CU?
Can you please change my cell phone number?
Second Level
Can you please transfer $400 from my checking account to my best friends checking account?
Second Level
Who is your employer?
Can you please tell me your employer and occupation?
Where can I find employee badge number?
Person Fields
I see you are retired, where did you retire from?
Please tell me your employer and occupation.
Male calls and reports a commonly known female name, the ID reflects a female, the caller wants to know the balance, last few transactions, and order a debit card.
Third Level
Can you change my address to an out of state address? (This member profile has a HELOC)
Third Level
What is your driver license number?
What is your driver license number and issue and expiration date?
What system can I use to find out more info if there isn't that much info in DNA?
Nautilus
I see you have an auto loan with us, can you please tell me the year, make and model?
Please tell me the year, make, and model of any autos financed with the CU?
Caller wants access to online banking, caller has provided 2 wrong answers, caller ID does not match any numbers on file.
Third Level