Verification Jeopardy Template

Member

Code

100

How many times can a member attempt to provide a matching verification answer before you should move on to another verification method?

three times

100

The ITS code can be sent to a member through a mobile text message.True or False ?

False

200

Members can reset their ASQ online. True or False ?

True

200

With proper verification, you will be able to assist Username Owners with the following changes for their own screen name on an account: (select all that apply) A) Update Price Plan B) Reactivation C) Access Plan Cancellation. D) Manage Charges/Payments. E)Change Account Info F)Security Flow G)Change Billing Info (MOP) H) Request/Deny Credit I)Manage Premium Subscriptions. J) None of the above

E)Change Account Info F)Security Flow G)Change Billing Info (MOP) H) Request/Deny Credit I)Manage Premium Subscriptions.

300

Members can verify an account using a mobile code as long as:

The numbers in the code match the exact sequence provided.

300

You can answer general questions about AOL plans, products and services without verifying an account. True Or False

True

400

Members will be able to reset the ASQ online by entering the following information: (select all that apply) 1)mobile code 2)ITS code 3)profile information payment information 4)All of the above

1) Mobile code 2)profile information 3)payment information

400

Why is Verification important? (select all that apply) A)It helps build trust with our members. B)It shows that we respect our members time, privacy and online security. C)It will impact your MSI score D)It maintains AOL ethical standards. E)All of the above

E)All of the above

500

Salesforce will let you know if: (select all that apply) A) You are not able to perform actions with a particular contact who may have been able to verify an account. B) You need to verify the account before entering a workflow. C)You are interacting with someone who is lying to you. D) You already verified an account. E) None of the above

A) You are not able to perform actions with a particular contact who may have been able to verify an account. B) You need to verify the account before entering a workflow. D) You already verified an account.