I the proportion of a loan that is charged as interest to the borrower, typically expressed as an annual percentage of the loan outstanding
What is a Finance Fee?
100
It is the time we take to make the first contact with the client. 2 - 5 minutes
What is SOC (Speed of Contact)?
100
15 seconds
What is our maximum dead air time?
100
He is the actual Goal Keeper of Real Madrid
Who's Keylor Navas?
200
SOP
What is Standard Operating Procedure?
200
It will be on the 1st or 2nd business day?
What is effective day?
200
It is the ability to resolve the callers issue completely on the first contact (call)
What is FCR (First Call Resolution)?
200
Mention the name of the following applications:
1. Internal Chat Rooms
2. Phone System
3. Loan Management System
4. Online Banking System
What is Spark, Mitel, Infinity or (Epic) and Decision Logic?
200
Centrinex Headquarters is located in this state
What is Kansas?
300
ACH
What is Automated Clearing House?
300
A legal procedure to automatically debit from an account
What is Payroll Garnishment?
300
The number of attempts to make a full contact for a customer
What is FOC (Frequency of Contact)?
300
It is the time we can have the customer on Hold. Max 2 Minutes
What is Hold Time?
300
He painted the Mona Lisa
Who's Leonardo Da Vinci?
400
KPI
What is Key Performance Indicator?
400
A portion of the payment goes towards lowering the principal balance.
What is the difference between a payday loan and an installment loan?
400
Internal assessment of the call quality deliver to agents
What is Quality Assurance (QA)?
400
Is the process of converting a lead into a loan?
What is conversion?
400
Juan Pablo Chinchilla
What is Concentrix-Centrinex Account Operations Manager's Name?
500
Stands for Verification of Employent
What is VoE?
500
The time from the date the last payment is made to when it is actually considered paid off (Typically 3 days unless you verify with the bank the payment will clear.
What is cool off period?
500
Smile, Hear, Interact, Nurture and Exceed
What is SHINE?
500
Loan amount without any finance charges or the amount customer borrowed.