About Verizon
We help keep Digital lives connected in 10 States, name 7 of the 10 States that are part of the Verizon Consumer footprint
What are
CT,DC,DE,MA,MD,NC,NJ,NY,PA,RI,VA ?
These 2 Acronyms FGQ and FNE stand for
What are FiOS Quantum Gateway and Fios Network Extender?
Some the features for this item includes
What is Fios TV One equipment?
The simple system interface allows us to create and update orders, access billing records, and view a variety of customer information including available services, usage and promotions.
What is OPTIX?
This is "who lived in a Pineapple under the Sea"
Who is Sponge Bob Square Pants?
The year that Verizon was founded.
A. 1985
B. 1993
C. 2000
D. 2004
What is 2000?
These 2 Acronyms BAU and HDNO stand for
What are Business As Usual and Honor Do Not Offer?
Customers choose the products they want without paying for things they don’t. No surprises and no annual contracts. This provides customers with the ability to design a package that is truly theirs and addresses their biggest pain points.
What is Mix and Match on Fios?
This is our primary tool for searching reference materials, also known as our Repository of Verizon information.
What is Support Info?
This is where our 2019 Top Performers who made President's Club winners and a guest will be traveling to in April of this year.
Where is Maui, Hawaii and the upscale, beachfront Hyatt Regency Maui Resort and Spa?
The current chairman and CEO of Verizon.
A. Lowell McAdams
B. Harold Vestenburg
C. Ivan Seidenberg
D. Hans Vestberg
Who is Hans Vestberg?
These 2 Acronyms CPNI and SAC stand for
What is Customer Proprietary Network Information and Significant Account Changes?
Plan includes Local, Regional Toll, Long Distance (US+ US Territories + Canada) plus 5 VAS
What is Freedom Essentials?
This system is used if the customer’s address:
What is FAST?
This person is an American television host, writer, comedian and producer. They starred in a sitcom from 1994 to 1998 and has hosted their own syndicated TV talk show since 2003.
Who is Ellen DeGeneres?
This person has wealth of knowledge from different organizations around the Verizon footprint for 30+ years. Prior to their current role, this person was a Team Leader in the Philadelphia CSSC and a 3 year consecutive Presidents Club winner and ranked #1 nationally for Presidents Club Honors for 2018.
Who is Drena Black
These 2 acronyms SQE and FAST stand for
What is Service Qualification Engine and FiOS Address Status Tool?
This required by the Federal Communications Commission (FCC) to avoid Slam allegations against Verizon, it establishes a permanent recording of a customer's agreement to switch to Verizon services, from a competitor.
What is Third Party Verification (TPV)?
This View Only system allows users a quick way to locate a customer's order status, products, promos and email history
What is Cofee Back Office (CBO)?
Give me the names of 7 of your fellow co-workers that are part of the Dover CSSC and not part of this training class.
Who is Willie, Brandon, Eric S, Eric C, Alicia, Dontaya, Annette, Toni, Ashley, Amanda, Esteniz, Asia, Sheila, Cheryl, Gabrielle, Falesha, Alicia, Sandra, Taniqua, Patrice, Stephanie, Terri, Gulnara, TL's Erin and Carlson?
These 2 people are known as your Director-VCM Call Center and VP-Consumer Sales & Service Centers.
Who is Kimberly A Barna (Kim) and Kelley A Kurtzman
These 3 acronyms DRC, FSC and CFS stand for
What is Dispatch Resource Center, Fiber Solutions Center and Customer Financial Services ?
The Verizon Product includes
What is Fios Home Router (BHRx) Model G3100 ?
This system is a one-stop shop for you and your team, it provides Performance results, Communications, Learning, Recognition, Social Hub and Rewards, plus more.
What is MyStage?
****** DAILY DOUBLE*******
Who is BigT (Tony) Joshua, Jocelyn and Josarah (JoJo)?