Verizon Jeopardy

Systems

100

What system do you use to clock in/out, and make calls from?

What is Workhub 

200

Who is the best Manager?

What is InfoManager 

300

What System do you use to Request Time off?

What is Verint

400

If you're call is coming from your speaker where do you go to adjust?

What is Jabber?

500

What System do you use to check the status of POC's MyBiz?

What is B360?

Research

100

What time can you start calling Customers (their time) 

What is 9AM?

200

What does POC Stand for?

What is Point of contact ?

300

When is it appropriate to Close Journey?

What is: 

• Onboarding completed:

  • Both Welcome Call and Bill Review Call completed.

  • Welcome Call completed and customer does NOT want a Bill Review Call.

• There are more than 100 active lines.

• The account is older than 6 months

400

How do you notate the final attempt, no answer?

What is: BET Final attempt made: no answer, left voicemail closing welcome call Journey 

500

What are Vital things to check for before conducting a Welcome Call ?

What is: 

• Who is the primary Point of Contact (POC)?
• How many lines are active?
• When was the account set up?
• What was ordered, and when was the order placed?
• Has the order been delivered?
  • If yes, has there been any device or service usage?
• Is the customer registered in my business?

ACSS

100

Where do you go to check the attempts made on the case?

What is Current Case, Activity

200

Where do you go to transfer a call

What is CTI Call options

300

If you are unable to send verification link how else can you verify?

What is secure pin?

400

Where do you find the Device Payment agreement?

What is: Bill, device payment agreement

500

How should you Access ACSS?

What is:

Inside Verizon

Work Tools

Applications

ACSS (web Production) 

Plans

100

For BYOD does the Port have to happen at the time of activation? 

What is Yes?... If the port is not complete at the time of activation they will LOSE their promotion of $15, and CAN NOT BE REAPPLIED 

200

How long is the Ethernet cord to the business Internet 

What is 300ft

300

How many Tiers does business unlimited have?

What is 3?

-Start

-Plus

-Pro 

400

Do we Honor Legacy/Grandfathered plans?

What is Yes? When a plan has become discontinued, Verizon does not force customer to switch plans. Plan will be honored as long as customer does not change anything on current plan. (i.e. Evermore Save more Unlimited Plan). 

500

What is the Plan Code for MyBiz

What is 32066

MISC.

100

What do you do when you come across a fraud case?

What is close journey?

200

How do you unlock a mybiz acct?

What is reset security profile 

300

What is the Primary Focus of the Business Experience Team? 

Resolving tech friction, support, and business client satisfaction. 

400

Can we do TYS?

What is NO? Bonus points: Who can ??

500

Instead of ChatGPT we use? 

Gemini  Velocity Assist and AI Assist