Individuals Tasked with answering questions, leading debriefs, conducting live monitors and side by sides
Who are Transition Assistants?
100
Form used to submit security deposit refunds
What is a Tops Request?
100
Device used for parents where they can call or easily be called by their kids and quickly check their location
What is GizmoPal?
100
Activation Fee
What is $35?
100
The Abbreviation of "ESC" in ESC IVR
What is Electronic Signature Capture?
200
Deb Eyers
Who is Deb Eyers?
200
Tool Used to check an MTN's Portability from another carrier
What is LNP Validation tool?
200
Accessory of the Month
What is LG Tone Infinim Bluetooth Stereo Headset?
200
Basic Phone discount on More Everything Plans
What is $10?
200
"We believe Integrity is at the core of who we are" is a apart of this.
What is Our Credo
300
Team of Reps tasked with taking escalations for the main floor in which you can self promote
Who are EMS?
300
Number of days a customer has to return a clnr before a refund
What is 90 days?
300
Device that works like a miniature tower in a home or home office and plugs into an existing high-speed Internet connection to communicate with the VZW network.
What is Network Extender?
300
Monthly Line Access on Nationwide Unlimited Family Share Plans
What is $49.99?
300
Guidlines for call taking where Reps are required to provide statement of intent and Use WAA with specific intent
What is Customer Experience Expectations
400
Supervisor of the Verizon Wireless Training Staff
Who is Roxanna Johnson or "Roxie"?
400
The location in which any additions, changes or deletions of Account Managers within the first 30 days of establishing an account must occur
What is a Verizon Wireless Store
400
Vehicle Diagnostic system that allows customer to check location of car and check health of vehicle
What is Delphi Connect?
400
Alltell National Freedom 4000 min plan overage rates
What is $.20 per minute
400
The number to call for irate customers regarding equipment rebates
What is 877-883-4908?
500
Northeast Area Vice President of Customer Service
Who is Vicky Boston?
500
Number of days, when processing an aol for a deceased customer, an account can remain active before being auto disconnected.
What is 7 days?
500
Smart Accessory that Power transforms an iPhone® 5 into a precision mobile gaming system costing $79.99
What is Moga Power Ace?
500
Hotspot Feature Pricing for 4G LTE Smartphone with Unlimited $29.99 or higher Domestic Only Data Plan
What is $30?
500
Ship date for Iphone 6 Plus 128GB Gold for orders taken after 11/17