SMB
How many lines does a customer have to have to set up and SMB account?
1
What does 5G stand for?
The fifth generation of wireless technology
What is the goal for TMP?
75%
What are the features of HUM?
Vehicle Diagnostics - live help —pinpoint roadside assistance - Crash Detection- Bluetooth Speaker (x) - WIFI (x)- NumberShare (x) - Discounts (HUM App)
How much does Apple Music cost on Above and Beyond Unlimited?
FREE!
What is the option called for a new business customer to use their personal and business information to get approved for a business account?
Blended Score
What is the goal for HUM per month for your store?
Where can you show customers about the HUM?
What does RIS stand for?
Rep Interaction Survey
What can I use to set up a quote for a customer?
EZQuote
How fast is 5G?
Up to 20x faster than the speeds of today’s wireless technology!
What is the percentage goal of Pull Thru every month?
22%
How much does HUM cost monthly?
HUM+ $10
HUMx - $20*
*$5 off HUMx on any unlimited plan thru 7/31/19
What tool can I use to send professional looking emails to customers with products/promotions and valuable information?
One Message (infocenter - tool links)
What form do I use to help get a deposit removed or device spending limit increased for a business?
Deposit Override Form (infocenter)
What devices are currently available on 5G?
Moto z3 and Samsung Galaxy S10 5G
What is the goal for Postpaid Gross Adds monthly year over year (%)
10% increase over last year.
How many devices can you connect to HUMx?
Up to 10
What are the “Four Points of Protection”?
1. Phone Case/Screen Protector
2. TMP
3. Unlimited Rate Plan
4. HUM
What are some of the benefits of having a business account with Verizon?
8% Monthly Discount (non unlimited)
Unlimited Business Plans
What products and services will VZW offer on 5G?
5G Home & 5G Mobile
What is the monthly goal for SMB? (%)
50% increase over last year or 10% monthly
What are the benefits of TMP?
Phone protection - Promo Protection - Tech Coach - Extended Warranty - Piece of Mind - Cracked Screen Repair ($29) - Same Day Replacement - Battery Replacement