True / False: Store Forward automatically launches whenever the host is unavailable.
What is false?
100
IPay
What is the new Bill Pay system?
100
Delete and send the item to collections.
What we do with International (Blue) items?
100
ESC or Extended.
What are the only two ways to get access to data for lines / loans (actually any core data)?
100
List types of negotiable instruments.
What are cashiers checks, money orders, travelers checks, gift checks/cards?
200
Item Capture Enabled disappears and status changes to Off-line.
What are signs that you are no longer able to process transactions (AKA scan) in Vertex and need to launch Store Forward?
200
The new voice response system?
What is InTouch?
200
The type of paper is used in the scanner.
What is thermal paper?
200
Where do find: current balance, credit limit, and payoff amount on the core?
What is Account Information tab or the Expanded page function?
200
Multiple
What you click when the customer wants to purchase more than one money order or cashiers check? Also, what is the way to delete many fees for either money orders or cashiers checks?
300
Upload transactions.
What should be done when the host system is once again available?
300
The new wire transfer system.
What is DL Wire?
300
Reboot your computer.
What should be done whenever there is a disconnect between Vertex and Teller Item Capture (Sponge-Bob)?
300
Payoff info for loans.
What is information that we never provide to customers?
300
Payee
What is something required for a cashiers check but not for a money order?
400
This needs to be done periodically (before going off-line).
What is Download Parameters (F10)?
400
Synergy and FIS.
What are systems that we use today and those which we will use tomorrow?
400
The only time the scanner works without being signed-in to Vertex.
What is when in Store Forward?
400
Payoff info for lines.
What is data that we can share with customers?
400
Comments
What is something that does not appear on the negotiable instrument (at least not today)?
500
Bank checks / Money orders
What are things that cannot be done when we are off-line?
500
YellowHammer
What is the system that assists with BSA / Fraud / AML?
500
Right-click on the Sponge-Bob icon.
What is done to review history of scanned items in Check 21?
500
When would the payment amount field not be equal to the principal plus interest payment field?
What is when the payment amount includes an escrow payments?
500
Supervisor override required
What is necessary to waive the fee for a negotiable instrument?