Acronyms
This group leads the work of an enterprise wide team to achieve goals and meet success criteria at a specified time.
What is PMO (Project Management Office)?
This relationship-focused group aligns clients and the business to achieve success while using Vervent's services.
Who is Client Engagement?
I am requesting time off.
What is Paylocity?
My webcam is not working.
Who is HelpDesk?
This company was acquired and became Vervent in December of 2020.
What is TCI?
These systems allow businesses to manage business relationships and the data and information associated with them.
What is CRM (Customer relationship management)?
This group manages customer interactions across various channels to provide customers with efficient and effective support and service.
Who is Call Center?
What is CallMiner?
My agent got stuck on a lengthy call that went past there scheduled break time.
Who is Workforce Management?
This Portland based company merged to become Vervent.
What is PFSC?
This audit report provides detailed information and assurance about a service organization's security, availability, processing integrity, confidentiality, and/or privacy controls.
What is SOC (System and Organization Controls) audit?
This team ensures that a business adheres to external rules and internal controls.
Who is Compliance?
I need a new report built and am letting the team know all my business requirements.
What is Workfront?
I have the need for an additional resource on my team and need to hire externally.
Who is Recruitment (HR)?
This San Diego based company rebranded to become Vervent in 2019.
What is First Associates Loan Servicing?
These set of instructions define processes for all departments.
What is an SOP (Standard Operating Procedure)?
This group ensures Vervent is achieving continuing growth, productivity and is able to retain and improve our valuable employees.
Who is Employee Development?
I am taking my assigned info security trainings.
What is KnowBe4?
There is a leak in the roof.
Who is Facilities?
This servicer was contracted by us to stand up our near shore presence before the building of our own building.
What is CCSI?
These laws, regulations and procedures intended to prevent criminals from disguising illegally obtained funds as legitimate income.
What is AML (Anti Money Laundering)?
This group works to mitigate losses by understanding the adequacy of various bank's capital and loan loss reserves at any given time.
Who is Credit Risk?
I am reading the newsletter for servicing.
What is the Ops Accelerator?
There is an error on the bill we received from a vendor.
What is Invoices (Finance)?
This company, founded in 1988, was purchased by our current CEO in 2008 and is the foundation that became Vervent.
What is First Associates Mortgage?