management
what is the purpose of management?
To help things run smoothly
what is a medical record?
the physical folder for each vet patient and the total body of info that comprises each animals health history
What is one thing the employer does to prepare for the hiring process?
Analyze personnel requirements, develop the job description, create organization chart, develop interview questions, and advertise the position
what does the DEA stand for ?
Drug Enforcement Administration
what should a business plan cover?
all key areas
What are three management responsibilities?
planning, marketing, facility and equipment, hiring/training, budgeting, operation policies.
what is included as part of the previous history in a comprehensive medical record?
patients date of birth, preventative medicine program, behavior, previous conditions, and known allergies.
What are two things that you can NOT ask in a job interview?
About mental illnesses and about physical disabilities
what does the DEA do?
ensures proper monitoring and handling of controlled substances
what are two things a business plan includes?
marketing strategy, operation plans, sources of funding and management and personnel systems
What does financial management include? (7 things)
bookkeeping and accounting, management and analysis, budgeting, setting prices, risk management, compliance w laws and regulations, and capital acquisitions.
a medical record format in which patient info is grouped by subject matter, clinical observations are entered as they become evident, and progress note paragraphs are written in chronological order
what is a source oriented medical record?
What does the hiring process include? (6 parts)
Conduct Interviews, avoid illegal questions, check references, select candidate, make offer with salary, and set a start day
True
What are all marketing activities necessary to obtain and retain clients?
facilities and equipment such as maintenance, financial such as accounting and budgeting, operations such as policies and procedures
what is a signalment?
the collective info that identifies an individual patient, such as the species, breed, gender reproductive status age color and distinctive markings.
What is a job description? (what does it include)
position title, principle responsibilities, reporting relationship, purpose of job, ADA requirements, minimum education.
Should a Business plan plan for long or short term future?
BOTH!
what makes a good manager?
conceptualize goals, organize areas of efficiency, become a team player, be a problem solver
a national data bank called the _____ contains computerized vet medical data supplied by 24 vet schools in the US and Canada for studies of national trends in various animal diseases.
Veterinary medical database
What are human resources responsible for? (4 parts)
Hiring, compensation, training and orientation, employee management
why should every practice have a business plan?
in order to ensure the future of your business