Systems We Use
We use this site to check how long a domain has been registered
WhoIs
This is a concern if it is not easily read
Emails
You will receive these weekly once "passed off"
Audits
You will use 10-15 minutes of this code in OMNI-channel to check emails, Calendar, Slack for updates, and take Surveys.
eLearning
Use this status when your decision is pending information from the seller
On Hold
We use this to verify contacts, addresses, bankruptcies, and other data
Lexis Nexis
What fraud trend do we often see "Twilio" as the carrier?
BigCommerce
This is required to "pass-off"
15 Approvals
When checking application backlog you will use this Omni-code
TNS-Seller Vetting Backlog
UGC stands for
User Generated Content
We use this to link the PC or business to phone number
Fast People Search or SpyDialer
These stores differ from their Opportunity/Website name
Amazon/eBay
Our application average handle time goal
30 minutes and below
This Omni-code will route applications to you in Salesforce
TNS-Seller Vetting
This is how our AHT is calculated, so make sure your apps are only in this status when you are working on the app.
Work in Progress
We use this to check for potentially concerning carriers such as “Twilio”
Textrapp or Free Carrier Lookup
It is a fraud trend if the IP and what are from different states?
Phone area code
Our QA Goal
90% and above
When attending a meeting to upskill (i.e., Application Calibration, Refresh Trainings, etc.) you will use this Omni-Code
Skill Training
When checking backlog, we will leave this on every application
Backlog Check/Note
We use this to find reviews and catalogs on Amazon
Seller Ratings
Confirmed Fraud
Our Missed Fraud Rate Goal
Less than 1.5%
When attending a meeting not intended to upskill (i.e., Huddle, All Hands, etc.) you will use this Omni-Code
Team Meeting
If you reach this when calling for additional information, you are required to call again if you move forward with an approval after receiving the information from the seller.
Voicemail