VHI
How much can customers save on select Samsung products at Best Buy when they spend $799 and sign up for a Verizon VHI premium plan?
$400
Are external hard drives covered?
Yes—$0 service fee.
Wired or wireless devices that can play audio for a single person.
What are audio headsets?
Are LCD/LED/OLED TVs covered? Any exclusions?
Yes—$99 service fee; Plasma TVs are not included.
What does “ADH” stand for on the sheets?
Accidental Damage from Handling.
Which of the following Verizon 5G plans qualifies for a free season of NFL Sunday Ticket?
5G Ultimate
Are customer-owned home routers covered?
Yes—$0 service fee. Carrier-branded/provided or rented routers are excluded.
A device you wear on your wrist that can track your daily movement and exercise.
An entertainment device that can play games.
What is a gaming console and/or PC?
What is the largest island in the Caribbean?
Cuba
What is the price guarantee for 500 Mbps Fios?
4 Years
A device that connects to a modem and allows you to access the internet.
What is a router*?
*mesh routers are $0 only for HTP customers, for VHDP customers, the fee is $99.
Video recording devices that monitor your home and that you can access using your phone.
What are smart security cameras and smart doorbells?
Is a “Home Theater in a Box” covered and at what fee?
Yes—$99 service fee when purchased as a set (receiver/sound bar, speakers, subwoofer, etc.).
When does 24/7 Tech Support begin?
Day 1 (immediately at enrollment).
What is FIOS
Fiber Optic Internet
are in-store tech services included at no cost? Which ones?
Yes—Virus Scan ($0), PC Tune-Up ($0), and Content Transfer ($0).
A device you can control with your phone to change the temperature of your home.
Are virtual reality headsets covered?
Yes—$99 service fee (ADH).
How many in-home expert support visits are included each 12-month period?
Two (2) visits.
Are audio/video streaming devices (e.g., Roku, Fire TV) covered?
Yes—$0 service fee.
What repair options can a customer choose from?
Asurion/uBreakiFix store, mail-in, come-to-you, and in-home repair where available
Smart devices that allow you to feed your pet remotely.
What are smart pet food dispensers*?
*Only for VHDP customer, HTP does not cover smart pet devices.
What are the aggregate claim limits?
Up to $2,000 ATT and $3,000 VZ per approved claim and up to $5,000 over a rolling 12-month period.
Which smart-home infrastructure items carry a $0 service fee?
Smart device hubs, smart light dimmers, smart smoke detectors, and smart carbon-monoxide detectors.