Policies & Procedures
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100

Experts should set the expectation for a valid payment card for customer, which places a $60 pre-authorization on it for Viasat service.

What is True.

100

These are the leasing fee option(s) available for ViaSat customers?

What are $9.99 per monthly lease and $299.99 Lifetime lease

100

These packages are offered by ViaSat?

What are the Bronze, Silver, Gold, Platinum.

100

This is how long a customer would wait to add Easy Care again, once previous subscription has been cancelled. 

What is 180 days.

100

This feature allows customers the option to make unlimited local and long distance calling.

Vaisat Voice

200

For ViaSat, these credentials are required to run a credit check and prequalification?

What is D.O.B , Address and Name.

200

How is a VIASAT customer billed?

What is Email Billing

200
The customers pays this amount per month for Easy Care.

What is $8.99

200

True/ False: Easy Care is offered as a trail period for the first 3 months

What is False.

200

Vaisat customers can do this with their current phone number or opt for a new number.

What is transfer?
300

This is amount amount  is paid to Viasat once the customer decides to terminate their service.

What is $360 prorated at $15 per month

300

If the customer has to use a Pole Mount, this is what they would pay.

What is $ 49.99

300

This add-on feature is a protection plan that covers, Service calls, priority support and dish relocation.

What is Easy Care?

300

This is how long Viasat customers can put their service on pause for after the first month of service.

What is 6 months

300

This is how much a Viasat customer would pay for pausing service for 1 month

What is $22.99

400

A Viasat customer can use this feature to pause their services in cases where they would be away from home.

What is the Seasonal Pause.

400
This equipment is required in cases where the technician is not able to use the wall or roof mount.

What is the Pole Mount

400

Viasat provides internet speed as fast as this

What is 100mbps.

400
This feature protects Viasat customers' home internet and wi-fi network

What is Viasat Shield

400

True /False: The Viasat Voice option can be sold as a stand-alone

What is False.

500

This is when a  VIASAT customer receive their first-month bill?

 What is 3 Days of installation and activation

500

This  is the charge if a customer cancels their service and does not return Viasat equipment?

What is $300

500

If a customer does not accept the EASY CARE service for Viasat. This is the cost for the technician visit?

What is $95

500

Customer's installation fee is solely based on the result of this. 

What is a prequalification (credit check) .

500
Viasat Customers get get a discount of this much for this long.

What is $10 for 6 months

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