General knowledge
This continent is a country?
Australia mate!
What does VIBES stand for?
Valuing Interactions by Evaluating Satisfaction.
Warm welcome
Acknowledge emotion
Human connection
Who is our servicing director?
206!
Some people can have up to 240!
What metric does VIBES is replacing?
OSAT
What is the behavior that matches this description "What will you say to take control and create trust?"
Take ownership
What is our card's symbol?
Roman
Before becoming a popular condiment this dressing was used for indigestion.
Ketchup
In how many Qs does Vibes divide a call?
4
Describe what it is deepen membership?
Recognize AMEX membership
Transition to offer. Such as sending a DOC
What's was the color of our first card?
Purple!
What country has the most time zones?
France
Crosstalk and Nontalk
Names what metrics relate to the last pillar "Close with confidence"
VIBES
RCR
RTF
What was our first card symbol as a sign of security?
Which planet rotates clockwise?
Venus
Average number for VIBES in AAC
73.2
1. Open with connection. Warm welcome, acknowledge emotion, human connection
2. Commit to solve. Take ownership and discover solutions
3. Deepen membership - Recognize and promote membership and Share a relevant offer or message
4. Close with confidence - Show care and appreciation and Recap action
In 2022, we launched a card partially made from what object?
An airplane!