Acronyms
What does the acronym VSWR stand for?
What is Victim Services of Waterloo Region
What are the 3 divisions where VSWR offices are located?
What is North, Central and South
The role of trained Volunteers who provide crisis intervention, support and resources on scene and over the phone
What is Crisis Responder
When introducing yourselves to victims, always provide your
What is first name only
VSWR's main office is located where
What is Waterloo/North Division
What does MTS stand for
What is Mobile Tracking System
Follow up phone calls made by Crisis Responders take place where?
What is at home/remote
The role of senior Volunteers who assume a dispatcher role, receiving initial calls for service and gathering referral information is
What is Team Lead(er)
True or false, when someone disclosing a sexual assault to you, your first question should be "what were you wearing at the time"?
FALSE - this reinforces victim blaming. The clothes we wear do not invite any sexual remarks, comments or touching of any kind.
VSWR is available ______
247/7/365
What does VQRP+ stand for
Victim Quick Response Program
True or False, Fergus is located within VSWR catchment area
False
The supervisor for Volunteers who manages the Crisis Response Program
What is Crisis Response Coordinator
True or False, when a victim of Intimate Partner Violence is referred to us, our initial response should be to ask why they haven't left the relationship yet?
False - many victims remain in abusive relationships for a variety of reasons. It is not appropriate to tell people to leave an abusive relationship, especially when adequate supports are not in place
The Chief of Waterloo Regional Police Service is
Who is Chief Mark Crowell
What does UPL stand for?
Hint: Eyezon Demonstration Video
Universal Police Link
Finish this list: VSWR catchment areas include the following cities and counties: Kitchener, Cambridge, Waterloo, Wilmot, Woolwich and _________
What is Wellesley
The top staff position with VSWR
What is Executive Director
The code word to terminate a call immediately due to any safety related issues or concerns
What is Humpty Dumpty
We implement clear and healthy boundaries to avoid ______
What is burnout
The Ontario Provincial Ministry which funds/governs Victim Services, MCCSS
Ministry of Children, Community and Social Services
Which city did VSWR start as a pilot project in 1993
What is Cambridge
The top Volunteer position for individuals with 10+ years experience who wish to remain connected in a mentorship and community outreach role
What is Ambassador
In relation to active listening, always allow the victim to ______
Any one of the following:
- speak freely & frankly
- discuss matters that are important to them
- gain insight about their problem as they talk it out
- see the causes and reasons for their problem
- begin to build a plan to solve their own problems
Consequences of Unhealthy Boundaries may include
What is (any one of the following):
- compassion fatigue
- client may not receive appropriate services
- client may feel betrayed
- CR may act unethically
- VSWR's reputation could be compromised
- emotional trauma