Vehicle Service Contracts
Zurich
Nissan offers a rebate on which certified pre-owned vehicles?
Rogue, Rogue Select, Sentra and Altima.
What are the trim levels for the Eclipse Cross?
ES, LE, SE and SEL.
How much does Package A cost?
$1569
The Bergstrom Mission Statement
Here at Bergstrom Automotive we strive to be the recognized leader in guest satisfaction through our commitment to treat everyone like family!
What are the two CPO Wrap options for Nissan's?
84mo/100kmi and 96mo/120kmi
Nissan CPO inspection is how many points?
167.
What are the trim levels for the Mitsubishi Outlander PHEV?
SE and SEL only.
Your guest has a 5 inch tear in their leather drivers seat. Is it covered?
Yes! Rips & Tears up to 6 inchs are covered!
What are the guest service values?
Greeting, Name, Positive & Upbeat, Undivided Attention, Responsive Listening, Time, Thank you, Hero, Race shop clean, Appreciate & Celebrate, PRIDE.
What is the max mileage for a Used Car Warranty?
150kmi
Hyundai and Mitsubishi offer the longest comprehensive coverage on CPO with their original 5 yr / 60kmi warranty. True or False?
False. 2018 and newer Volkswagen's have a 7 yr / 84kmi warranty. Audi has a 5 yr / unlimited miles warranty. Nissan Titan has a 5 yr / 100kmi warranty.
How many airbags does the 2019 Mirage come standard with?
7.
What 3 things does the Platinum package cover above the Package A?
1. Windshield 2. Key 3. $500 Trade In Voucher.
In what month does Bergstrom host the Drive For A Cure event?
October.
What coverage level (Comp,Pref,Stand,PT) covers ball joints?
Comprehensive
Which brand(s) CPO program adds an extension of the comprehensive coverage?
Mazda (12mo/12kmi), VW (12mo/12kmi), Audi (12mo/unlim mi).
Hyundai, Mitsubishi and Nissan all maintain coverage.
On what trim level of the 2019 Eclipse Cross are cooled seats available?
NONE OF THEM.
Your guest purchased Package C. Their case of soda exploded in the back seat, and splattered Coca-Cola all over the seats, the doors, and the headliner. What is covered?
All of it.
What percentage of gross profits are donated to charity / the community from Bergstrom Automotive?
25%
How much does Zurich pay EACH DAY in claims?
$200,000 A DAY!
What are the eligibility requirements for certifying a Hyundai?
Eligible vehicles must be no more than five model years old and have less than 60kmi.
These eligibility requirements are the same for Mitsubishi!
The Mirage has Apple Car Play and Android Auto on what size display screen? 7 inch or 6.5 inch
6.5 inch Smart Phone Link Display.
Your guest purchased a Package B. They backed their car into their mailbox and now have a large, 6in dent in their back bumper. Is it covered?
No.
Recite the Concept Statement
**Insert Concept Statement Here**