Four Core Principles
What are the Four Core Principles?
Desire, Intent, Capability, Buffers
What should you not do in a call with the person being abused?
A: Ask open-ended questions.
B: Be clear about what happens next.
C: Make promises you can't keep.
C: Make promises you can't keep.
If you arrive late for your shift, at what point does it become too late for you to work the shift?
By :15. (Communicate with the OCS if you are arriving late!)
After you review an announcement post, what are you expected to do next?
EMOJI acknowledge it
When is our hotline closed?
NEVER- we provide support 365 days a year, 24/7!
Give an example of a buffer.
Supportive relationships (family, friends, coworkers)
Coping skills (deep breathing, journaling, exercise)
Responsibilities (children, pets, work)
Personal goals (school, career ambitions, hobbies)
Connection to community or routines
Access to resources (therapy, mentors, support programs)
Buffers = the positive things in a person’s life that give them reasons to stay safe, hopeful, and connected.
Which of the following is an example of emotional abuse?
A. Constantly belittling someone’s thoughts or feelings
B. Giving someone a hug
C. Complimenting someone’s work
D. Sharing a meal together
A. Constantly belittling someone’s thoughts or feelings
How many business days in advance must DCLs drop their shifts?
Three business days
Who? What? Why? When? Where? How?
Which question above is not encouraged?
Typically 'why' questions are not encouraged. It is allowed when needing to code-switch or clarify something specific (always with a warm tone).
Before 'DeafLEAD'- what was it called?
A: Youth L.E.A.D. Foundation
B: Deaf Crisis Line
C: It has always been 'DeafLEAD'
D. Deaf Hotline
A: Youth L.E.A.D. Foundation
The caller shares they’ve been struggling and have been thinking about taking action, and they mention they’ve been considering doing something soon, but give no details.
Which core principle is this?
Intent: They’re showing signs of possibly planning or deciding.
Name, address, and phone number.
BONUS: age, date-of-birth, race, gender identity.
If you are clocking in and out for anything that is not shift related. What are you expected to do?
Add the reason in the comment section.
If the caller may need a VA referral, what should you do first?
A: Reach out to the OCS to fill out the form.
B: Check the VA referral list to see if they have been referred within the past 6 months.
C: Give the caller VA's phone number.
B: Check the VA referral list to see if they have been referred within the past 6 months.
How many departments does DeafLEAD have?
12 Departments!
VP Crisis Services, Chat and Text Crisis Service, Advocacy and Wellness, Substance Use Youth Program, Suicide Prevention Program, Development, Training and Professional Development, Interpreting, Accounting, Compliance and IT, Marketing and Community Engagement & Human Resources
Which core principle is about whether someone is actually able to act based on their situation?
A. Desire
B. Intent
C. Capability
D. Buffers
C. Capability
Name three subtypes of abuse.
Physical, emotional, sexual, neglect, self-abuse, financial, and/or psychological.
When can you claim someone else's shift?
When they drop their shift(s) two-business days in advance.
For PSAP, whose call-back information do you give them?
Samantha.Manega@DeafLEAD.org
VP #: 720-282-1875
What is our CEO's full name?
Dr. Stephanie Logan
When are we required to explore the essential principles of four principles?
Anytime the caller has disclosed suicidal ideation.
Which of the following correctly describes a key difference between child abuse and adult abuse?
A. Child abuse is only emotional; adult abuse is only physical
B. Children are fully dependent, while adults may be partially or fully independent
C. Adult abuse always involves financial harm, while child abuse never does
D. Child abuse does not require reporting, while adult abuse always does
B. Children are fully dependent, while adults may be partially or fully independent
If the caller wants to stay anonymous, what will you document in the CLR?
1. We will respect their wishes of staying anonymous in the call.
2. We will put anonymous in the “name” section in CLR.
3. Then, in the summary section of CLR, you will document at the end of the summary that the caller preferred to say anonymous during the call, but the name connected to their VP number was this ____.
For example: “This caller requested to stay annonymous during the call and did not disclose their name. When calling in, the name Kathy Johnson came up attached to their VP number.”
If an interpreter is needed during the PSAP, who will reach out to our interpreting department?
LOC/OCS
What month and year was the 988VP Department founded?
A: September 2023
B: October 2017
C; June 1994
A: September 2023