Impromtu Communication
What are the 4 impromtu scenarios?
1. When you can answer, but need to buy time or organize your thoughts
2. When you can’t answer and need to pass it to someone in the room
3. When you need to delay the answer until after the interaction , meeting, etc
4. When you need to shut down the line of questioning altogether
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
Which is more assertive? The camera being slightly above or slightly below your eye level?
below
Answer using Opinion+2
What's the biggest lesson you've learned through coaching?
Love it!
Scenario 1 (buy time): How do you suggest we move forward?
yes!
Name 3 more aspects of your voice: pitch, variety....
pace, volume, weight
Which is more assertive? having a lot of supporting points or starting with the main idea?
:)
Come up with a complication and question...
As you know, our revenue decreased by 20% in the last quarter.
Excellent!
Scenario 2 (pass on): Can you help us on this?
lovely!
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
Demonstrate 2 assertive behaviors under 'style'
Wonderful!
Use the same situation and complication and then come up with a resolution...
As you know, our revenue decreased by 20% in the last quarter.
Brilliant!
Scenario 3 (delay till after): Can you show us the most updated numbers?
that's great!
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
Demonstrate 2 assertive behaviors under 'structure'
Perfect!
Use the same situation and complication and then come up with a 2-3 options
As you know, our revenue decreased by 20% in the last quarter.
Yassss!
Scenario 4 (shut down): Before moving on, can discuss X?
Wonderful!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Demonstrate 2 assertive behaviors under 'strategy'
Awesome!
If a collegaue asked you, "How is your communication coaching going?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!