What is:
We are the very best face of the Village
We create a caring and warm environment
We are proud of our professional appearnace, language & behavior
We value fun & humor in our daily work
100
One of the four specific behaviors under Places Standard -We care about our environment
What is:
Be eco-aware
Promote useof recycle containers
Reduce waste
Save energy
100
One of the three Programs Standards
What is:
We are empowered to create innovative and exciting programs
We create programs that connect people and enhance the quality of their lives
We are embassadors of the Village
One of the 6 specific behaviors under People Standard - We are the very best face of the Village
What is:
Make eye contact and smile
Use People's names in warm greetings and goodbyes
Say "my pleasure" or "your welcome"
Always escort and guide people
Be involved
Have a positive attitude
200
One of the four Places Standards
What is:
We keep the Village clean, neat and safe
We take ownership and pride in our clubs
We make sure our clubs are the very best
We care about our environment
200
One of the three specific behaviors under Programs - We create programs that connect people and enhance their lives
What is
Take time every day to find out what's happening at your club
Promote and support each others' programs, services and events
Talk to members, get to know their needs and wants
Seek out and welcome feedback
200
The Village North Star
What is where eveyone wants to join and no one wants to leave
200
Our Mission Statement
What is Premiere health and sports clubs connecting people through rich and rewarding experiences
300
Wear a neat clean uniform, wear a name tag, be well-groomed, be poised and polished, take pride, be energetic and engaged
What are he specific behaviors under the People Standard: We are proud of our professional appearance, language and behavior
300
One of the four specific behaviors under the Places Standard - We take ownership and pride in our clubs
What is
Act like an owner
Strive for perfection
See it, own it, fix it or report it
Help keep equipment and facilities in working order
300
You notice a new member's face and take initiative to share the calendar of events for your club. "Judy, I notice you are new to the club and I want to make sure you know all the events we have scheduled for this month.
What is an example of the specific behavior "strive to make new and prospective members feel welcome and part of the family" under Programs Standard - We are embassadors of the Village
300
The 3 categories our stands fall into
What is People Places and Programs
300
Our 2011"Three E's" of the Standards
What is Everyone, Every time, Every where
400
One of the six specific behaviors under People Standard - We value fun and humor in our daily work
What is
Laughter is important
Be innovative and creative
Be unique
Like and support each other
Treat people as we would like to be treated
Respect each other's opinion
400
You walk through the front door and pick up the empty cup on the floor
What is an exampleof the specific behavior - take initiative to pick up trash under the Places Standard -We keep the Village clean, neat and safe
400
Give an example of how you can demonstrate - be poised and polished under the People Standard
What is When I worked my shift at the Front Desk today, I stood tall when greeting members and did not lean or sit on the counter
400
The number of Village Clubs and their locations
What is 4, Camelback - Central Phoenix, Gainey - Scottsdale, DC Ranch -North Scottsdale, Verrado - West Valley
400
Name at least two senior managers of the Village Clubs
Who are Carol Nalevanko, Rick Erdenberger, Janet Turner, John Smallfield, Jim Krimbill, Laura Frederickson, Doug Goldman, Debbie Condo
500
Hello Jim, great to see you at the club today!
What is an example of "use people's names in warm greetings and goodbye's" under the People Standard - We are the very best face of the Village
500
Be eco-aware, promote use of recycle containers, reduce waste, save energy
What is We care about our environment under the Place Standard
500
Which People Standard supports this behavior - be innovative and creative?
What is We value fun and humor in our daily work
500
Carol Nalevanko
Who is the President of our clubs
500
One example of the 7 specific behaviors supporting the Places Standard - We make sure our clubs are the very best
What is
Help keep clubs fresh and exciting
Act as hosts and guides for members
Turn ordinary into extrordinary
Make memorable moments for members
Be innovative with the use of our space
Promote all areas of the club
Be warm, welcoming and include everyone