Toll Rates
This is the rate paid at the toll booths
What is the cash rate?
You would search under this tab first for a violation
What is view accounts?
This status means a customer is formally disputing the trip
What is contested?
If the customer sold the vehicle they must send this
What is a bill of sale?
This transponder from the east coast doesn't work in Kansas
You will pay this rate if you use the KTAG lane without a valid transponder
What is violation rate?
This is the easiest way to find a violation account
What is with the statement ID?
If a trip from a rental car is in this status we cannot take payment or adjust the rate
What is billed?
If the customer states the owner of vehicle has died we must
What is verify obituary?
These transponders from South of Kansas DO work on our roads
What are the Oklahoma Pike pass and the all Texas toll passes?
This is the lowest possible rate
What is the KTAG Rate?
If you can't find a trip under view account you would search here next
What is view trips?
If a trip is in this status and it occurred after June 2017 we would still collect payment
What is written off?
The customer says they back out of KTAG and paid in cash lane so we have to
What is have them send us receipt or have team lead review video?
An OTA/TX transponder doesn't work and customer gets a violation we can check this to see if they were vald
What is the hub?
You pay this rate if you exit through 53a, and pay within 10 days
What is the cash rate?
You would sign a customer up for this if you cannot find their trip
What is a text/email notification?
This status means the trip hasn't generated a statement yet. If the plate is on file with an active KTAG it will move on it's own
What is bill?
The customer says that isn't their license plate, and we can see it was ran incorrectly so
What is we need to submit help desk?
These are national transponders used by truckers that work in Kansas
What are Pre Pass Plus Elite and Best Pass Horizon?
The rate you still pay if you exit through 53a, but do not pay your toll within 10 days
What is the video rate?
If you have brought a customer's account out of delinquent status you would look for these next
What are violations?
This status means the trip is at least 90 days past due
What is collections?
Customer says not their plate, but we ran it correctly so they need to
What is get a list of their plates from DMV?
You should tell OTA/Texas customer to dispute with their home agency if the hub shows their transponder as invalid, true or false
What is FALSE