C4
WHEN IS VIP INTRODUCED TO OUR GUEST?
DURING THE CONNECT AT THE DOOR
WHAT IS THE INTEREST RATE ON FORTIVA?
34.99% UNLESS THE GUEST IS OFFERED A DEFFERED INTEREST APPROVAL.
AT THE DOOR, A GUEST TELLS YOU, "NO NOT RIGHT NOW."
OKAY GREAT! MOVE ON WITH C4 AND FIGURE OUT WHICH PROJECT THE GUEST IS WORKING ON.
WHEN IS THE FIRST PAYMENT DUE FOR KOALAFI OR PROGRESSIVE?
APPLICATION FEE AT SIGNING AND FIRST PAYMENT IS FIRST PAY PERIOD AFTER DELIVERY
GUEST LOVES A CLEARANCE MATTRESS BUT WANTS TO PAY $50 A MONTH. WHAT DO YOU DO?
PRESENT THE CLEARANCE PRICE IN A 3X AND SHOW THEM OPTION 3.
WHEN IS THE BEST TIME TO COMPLETE A VIP?
ANYTIME!
FOR TD BANK, WHEN DO PAYMENTS START?
30-45 DAYS AFTER DELIVERY
MY CREDIT IS BAD
GUARANTEED APPROVAL AND LAYAWAY
A GUEST DOESN'T WANT TO PAY ON FURNITURE FOR 5 YEARS BUT LOVES THE PAYMENT ON OPTION 3.
NO PENALTY TO PAY OFF EARLY
GUEST LOVES THE PAYMENT OF OPTION 3 BUT WANTS THE DISCOUNTS OF OPTION 1. WHAT DO YOU DO?
OFFER 60 MONTHS 9.99% INTEREST ON OPTION 1.
WHEN COMPLETING A VIP, HOW MUCH SHOULD YOU REQUEST?
$10,000
WHAT ARE OUR 2 SECONDARY LENDERS?
FORTIVA AND CONCORA
APPLICATION SHOWS PENDING. WHAT SHOULD YOU DO?
CALL THE LENDER
IF YOUR GUEST IS APPROVED FOR MORE THAN THEY NEED, WHERE DO YOU GO NEXT?
MATTRESS GALLERY
WHAT DO YOU NEED TO COMPLETE A VIP?
VALID FORM OF ID AND SECONDARY IDENTIFICATION
DESCRIBE OUR VIP PROGAM TO A GUEST
OUR PERKS AND REWARDS PROGRAM. IT UNLOCKS YOUR BUYING POWER, PUTS EVERYTHING IN THE STORE UP TO 60 MOS 0% INT. ALLOWS YOU TO GET THE MAXIMUM DISCOUNT TODAY, ETC.
A GUEST SAYS, "IS THIS A HARD INQUIRY?"
YES. HOWEVER, IT IS A ONE TIME PULL AND SENDS YOU THROUGH 5 DIFFERENT LENDERS.
IF A GUEST AGREES TO OPTION 3 BUT DOES NOT HAVE A DOWN PAYMENT, WHAT DO YOU DO?
OFFER OPTION 3 AT 60 MONTHS WITH A PROMOTIONAL APR OF 9.99% INTEREST.
HOW MUCH IS NEEDED DOWN ON A 60 MONTH 0% INTEREST SALE?
20% PLUS T&D (3X)
WHEN IS THE 3RD TIME YOU SHOULD PRESENT VIP?
3X! VIP PRICE OR NORMAL PRICE?
WHAT IS THE FINANCE FEE WITH SYNCHRONY FOR 60 MONTHS 0% INTEREST?
2% OF THE FINANCED BALANCE
WHAT SHOULD YOU TELL A GUEST WHO WANTS TO USE THEIR CREDIT CARD TO EARN POINTS, MILES, ETC?
ASK WHAT THE APR IS ON THAT CARD AND TELL THEM THEY ARE ABLE TO PAY THEIR BALANCE IN FULL WHEN THEY GET THE BILL.
HOW MANY VIPS DO YOU NEED FOR A $50,000 JACKPOT BONUS?
OVER 600.
WHICH PARTNERS REQUIRE AN INITIAL PAYMENT?
KOALAFI AND PROGRESSIVE