Tools (CRM, Admin, BI)
Location of a list all your currently Hosted players
Hosted Filter on Dashboard
This runs in 2-week cycles.
Churn
Used in the Event Lounge to quickly gather information from an event.
FORM
When a VIP has at least one more additional non-VIP or VIP account.
Dupe
Someone a host can reach out to for any questions
Nick
Check this tab to see the response rate for your mass message that went out.
History
Required external form of outreach for churned player
Collect these throughout the month by asking players specific questions.
Profile Tags
Player identitification number that is for internal use only, not visible to player.
User ID
An area in Lark to request the in app support team to review a player issue.
VIP ALL SA+Host Lark Chat
Check this to review if churned players logged in
Churned Result template via BI
Player asked to stop receiving text messages.
Opt out of sms
A special day in the month that can be used as inspiration for an engagement.
Holiday
Average response time when the host is online
Average Reply Time (Online)
Source for all training documents
VIP Team-Index
Check this to confirm items received on a player's account
Admin via Balance tab
These are automatically loaded in a churned player's app.
Churn Bonus
Type of engagement event that drives players to login daily.
APD Challenge
The percentage of unique contacts that have been contacted through either mass messages or personal 1 on 1 messages
Contact %
An area in Lark where a host can get information about common questions
Dunder Mifflin chat
A way to log a host's email.
'Add Log' button on Dashboard or player's interaction log
A place where a dropped churned player goes after being contacted 10 times.
User Tab on Churn Reactivation Sheet
Bonuses not included in a player's monthly host budget
Birthday, Anniversaries, GTKY, On Boarding, VIP Deposit Bonus
The total amount of entry fees collected from cash games
GTV (Gross Transaction Value)
Someone a host can reach out to for best KPI strategy
Their Team Lead