Debit Cards
WHAT IS THE MAXIMUM DEPOSIT A PLAYER CAN MAKE WITH VENMO?
WHAT IS $3,000 PER TRANSACTION
WHAT TAB IN NATS WILL YOU FIND AN R01 MAZOOMA CHARGEBACK
WHAT IS THE AUDIT TAB
THE PLAYER CONTACTS YOU ABOUT A PAYPAL DEPOSIT FAILING. SHE IS TRYING TO MAKE A DEPOSIT OF $15,000 AND IT KEEPS FAILING. WHAT DO YOU RECOMMEND THE PLAYER DO?
WHAT IS SPLIT DEPOSIT INTO TWO TRANSACTIONS AS PAYPAL HAS A DEPOSIT LIMIT OF $10,000 PER TRANSACTION.
THE 2nd PRESENTMENT TAKES PLACE HOW MANY BUSINESS DAYS AFTER THE 1st PRESENTMENT?
WHAT IS 3-5 BUSINESS DAYS.
WHAT IS THE MONTHLY MAXIMUM FOR AN ACH WITHDRAWAL?
WHAT IS N/A, THERE IS A TRANSACTION LIMIT OF $100,000 BUT NO MONTHLY LIMIT.
A PLAYER CONTACTS YOU ABOUT DEPOSITS THAT KEEP FAILING ON HIS TD CARD BUT HIS PAYPAL DEPOSITS GO THROUGH. WHERE DO YOU LOOK TO SEE WHAT IS GOING ON? PLEASE LIST THE STEPS.
WHAT IS GO TO NATS, GO TO THE TRANSACATION TABS, GO TO TRANSACTION TYPE, SELECT DEPOSIT FAILURE FROM THE DROPDOWN, HIT SEARCH, GO TO THE SHOW DETAILS ICON, CLICK TO REVIEW THAT FAILED DEPOSIT.
A PLAYER CONTACTS YOU ABOUT DEPOSITS THAT KEEP FAILING ON HIS TD CARD BUT HIS PAYPAL DEPOSITS GO THROUGH. YOU RESEARCH IN NATS AND SEE WHY THEY ARE FAILING. IT SHOWS AN ERROR CODE 2046. WHAT DOES THAT MEAN?
WHAT IS A DECLINED CARD DUE TO THIER FINANCIAL INSTITUATION IS UNWILLING TO ACCEPT THE TRANSACTION FOR DEBIT/CREDIT CARDS. ADVISE TO CONTACT THEIR FINANCIAL INSTITUATION AND SUGGEST THEY USE ANOTHER PAYMENT METHOD, SUCH AS VENMO OR PAYPAL OR ACH.
AFTER WHAT FAILED PRESENTMENT WILL THE PAYMENTS TEAM ATTEMPT TO TAKE THE AMOUNT FROM THE PLAYER'S SPORTSBOOK BALANCE?
WHAT IS THE 3rd PRESENTMENT.
PLEASE COMPLETE THIS SENTANCE: A PLAYER IS USING INSTANT BANK TRANSFER (ACH) FOR A WITHDRAWAL. THE MAXIMUM THEY CAN WITHDRAWAL IS $100,000 PER _______________
WHAT IS A TRANSACTION
You see an error code of R01. What does that mean?
What is a return due to insufficient funds.
Jackie is a Payments Analyst and she is really good and so quick to respond. I have a player who really needs to get a withdrawal approved so they can place a large bet on a game in 30 minutues. When I escalate it, should I tag Jackie?
What is NO, you do not know if Jackie is working on another shift, another project - put in vip channel and the next available agent will respond.
YOU SEE AN ERROR CODE OF R01-D. WHAT DOES THE "D" MEAN?
WHAT IS UNABLE TO COLLECT FROM MAZOOMA, OCCURS AFTER 3rd PRESENTMENT FAILS.Account remains suspended 3rd auto email sent advising player that P&F will attempt to take the amount from Sportsbook balance
HOW MUCH CAN YOU WITHDRAWAL WHEN USING VENMO
WHAT IS $3,000 PER TRANSACTION
When you see a Mazooma chargeback, what account is that referring to?
What is ACH or Instant Bank Transfer
A player states funds were deducted from their checking account today but they have not made any transactions on the app today. Describe what you do and say to the player.
Make sure the player understands that when a deposit is made the funds will automatically come out their account by the payment processor. It usually takes 1-3 business days for the funds to be deducted from their bank account. To check you can do these steps in NATS: Go to Player's account - click Transactions-Confirm debit amount in question; Check the date to confirm it is within the 1-3 days process; Confirm with player the DATE, AMOUNT and business processing days to reassure them this is how bank processing works. KA2495
WHEN A PLAYER MAKES A DEPOSIT USING ACH/INSTANT BANK TRANSFER DEPOSITS, WHAT IS THE NAME OF THE PROCESS TO RECOVER OWED FUNDS?
WHAT IS REPRESENTMENT