Workplace Behavior
What should you do if you arrive to work early?
Wait patiently or start preparing your work area
What is eye contact?
Description
What does it mean to be a “team player”?
Working well with others, helping the team, and following directions.
What’s the first thing you should do if you have a problem at work?
Stay calm, take a deep breath, and think before reacting.
What does it mean to be on time?
Arriving before your shift or meeting starts and being ready to work.
True or False: It’s okay to check your phone whenever you want at work.
False
What should you do if you don’t understand directions?
Politely ask for help or clarification
Name one way you can help your coworkers.
Offer to help them finish a task, share tools, or encourage them.
True or False: It’s okay to yell if you’re frustrated.
False — Yelling makes the problem worse. Use calm words or take a short break.
If your shift starts at 9:00, what time should you arrive?
Around 8:50 or a few minutes early so you can get ready.
Name one example of being respectful to your coworkers.
Greet them, do not ask personal questions, maintain appropriate boundaries and personal space, etc.
Give one example of positive body language
Facing towards the speaker, eyes on who you are speaking with, not fidgeting with your clothes or other items, etc.
True or False: You should always do things your own way even if your team has a plan.
False — You should follow the group plan and communicate if you have a different idea.
If a customer asks you a question you don’t know, what should you do?
Politely say, “I’m not sure, but I can find out for you,” and ask your supervisor.
True or False: It’s okay to leave early if your work is done.
False — Always ask your supervisor before leaving.
You notice a coworker doing something unsafe. What should you do?
Tell a supervisor right away
True or False: It’s okay to interrupt your boss if you need to tell them something important.
False- wait until they're done speaking
What can you do if two team members disagree on how to do a task?
Stay calm, listen to both sides, and suggest asking a supervisor for help.
Name one way to calm yourself down when you feel frustrated at work
Take deep breaths, count to ten, ask for a break, or quietly stretch.
What should you do if you know you’re going to be late?
Call or text your supervisor right away to let them know.
Role-play how to greet your supervisor politely when you arrive to work.
Let's See that Roleplay!
Describe how to give feedback to a coworker in a kind way
Description and example
Role-play how to ask someone to switch tasks politely.
“Hey, would you be okay switching jobs for a little bit? I think I could help more with yours.”
Describe how you would solve a problem if your coworker isn’t doing their part.
Talk to them politely first; if the problem continues, tell your supervisor calmly.
Describe what it means to “take responsibility” for your work.
Doing your job the best you can, being honest about mistakes, and fixing them when possible.