Products
Our basic checking and savings products
What is One Deposit Checking and Savings?
First source of authenticating a customer at the ITM
What is card swipe with PIN?
Application where appointments can be set.
What is BLOC?
Used in place of debit/ATM card when not presented by customer.
What is a Driver's License/State ID?
Disclosed at the beginning of each call.
What is recorded line?
Requirement to qualify for Quest products.
What is $25,000 daily balance or $5,000 in monthly deposits?
Most common scenario for when OTP is required.
What is any time $1,000 cash is leaving the bank when a card swipe with PIN is not used?
Required by customer while on call when setting an appointment.
What is date and time customer is available, phone number and e-mail address?
Daily Limit.
What is $5,000 cash in/out per customer per day.
5 Applications required to be open on CORP device.
What is CSS, Network Manager, DASY, Teams and e-mail?
Requirement for Student Checking
What is be under the age of 25?
What a Non-Citizens customer provides us with to search for an account to make a rent deposit.
What is the full account number and name/business name on account?
Application that is used to search up branch number when not available in ITM Service Days.
What is Branch Locator?
Type of Loan withdrawal.
What is a Home Equity Line of Credit withdrawal?
Something you should check after answering a call prior to proceeding with transaction.
What is check any machine faults if any?
Cash Back Plus World Mastercard percentage that is earned on every purchase
What is 1.8%?
Form of endorsement not acceptable for state/government issued check.
What is a second endorser?
Required to be done once appointment is set in BLOC.
What is banker follow-up e-mail to manager?
True or False: Customer can make change at ITM (i.e. 20s, 5s, 1s)
True. Customer must be account owner, must be done as a deposit/withdrawal.
5 Applications required to be open on Branch device.
What is BIC, OneServicing, TellerNow, Chromacam and Innovis (OTP)?
How to properly quote a CD rate.
What is: "The Interest Rate is _._ _%, with an Annual Percentage Yield of _._ _%."
Required to be e-mailed at the end of day when an out of balance error occurs.
What is the Teller Out of Balance form?
Type of appointment recommended for a Circle Gold customer with balance requirement met.
What is account upgrade to Quest?
Scenario: Customer approaches ITM with a check for $150.38 and wants the cash with funds available.
What is deposit with cash back or deposit check total and make withdrawal for dollar amount?
Last two steps after completing balancing GLs on BIC when leaving for the day.