98point6
Doctor On Demand
Physera
TalkSpace
Scout
100

Cannot be prescribed through this service. 

What is opioids or other controlled substances? 

100

To sign up for up for an account, you will need:

What is email, DOB, password? 

100

Only group that has Physera. 

What is AAG? 

100

Talkspace is for all lines of business except: 

What is FEP, Medicare Adv and Med Sup? 

100

Members must select this option to open a chat with Premera Scout. 

What is the get help option? 
200

The visit fee for PPO plans. 

What is $0, claims will process normally? 

200

Four main categories treated by Doctor On Demand

What is Behavioral Health, Preventive Health, and Chronic Care

200

The member can connect with their physical therapist via these methods: 

What are phone, text, email, or video chats? 

200

One week of this is typically equivalent to 1 office visit when billed. 

What is text appt (texting back and forth with provider)? 
200

The main purpose/use for Premera Scout. 

What is answering general questions or doing the work to get the customer connected to CSR, while skipping the IVR. 

300

Unable to use 98point6 on their own. 

What is dependents between ages 1-17? 
300

Devices that support Doctor on Demand

What are laptops, phones, and tablets? 

300

The member works with ____ physical therapist(s) during the course of the program. 

What is 1? 

300

Members need to go here to register for Talkspace. 

What is 24 hour care or find mental health provider on premera.com? 

300

In addition to the Premera App, members can initiate a chat with Premera Scout in this app.

What is Facebook Messenger? 

400

The average time a patient spends on their first 98point6 visit. 

What is approximately 20 minutes? 
400

Person who would need to create their own Doctor on Demand account, other than the subscriber. 

What is any dependent over 18?

400

The cost share/benefit that Physera will apply to for the member. 

What is the INN outpatient rehab benefit? 

400

Members aged ___ and older are eligible for this benefit. 

What is 13 years? 

400

The transfer option is only available for this specific device.

What is an android phone? 

500

For HSA Plans Premera will reimburse the member $__, if the OOP is met, $__ if the ded is met, and $__ if neither the OOP or ded has been met. 

(Prior to Covid-19)

What is $5, $4, and $0? 

500

The app allows patients to personal care team members such as __________

What is their PCP and/or their pharmacy? 

500

The maximum limit that would apply against the visit limits for the entire program for one episode of care (consult + over 4 weeks of the program). 

What is 3 visits? 

The consult will count as one visit toward their visit limit.  If the member completes three weeks of the program, it will count as a second visit, and if they complete four or more weeks, it will count as a third visit.



500

The five key pieces of information needed to register for TalkSpace. 

What are 

  • Name
  • Member ID
  • State
  • Preferred Times to meet with the Provider
  • The member's behavioral health concerns/symptoms
500

These 8 services are provided by Premera Scout. 

What is 

  • Finding medical care
  • Submitting a claim
  • Checking on a claim
  • Benefits information
  • Finding a provider
  • Sign in to see which providers are on the member's specific plan
  • Will provide unique Customer Service phone number
  • Provide feedback
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