Just For Fun
This star is known for her hive of fans.
Who is Beyonce.
Caller comes in failsafe first, but the phone number is not verified. We ask for a new one and that one is also not verified. What is our next step?
We can offer another form if Ovation allows, refer to branch, or troubleshoot with self-serve options in their OLB.
Caller states they had trouble using the IVR system and wouldn't give them their balance - this is very frustrating for them. How should we troubleshoot?
Core - Reset IVR Customer Level Phone Code
- Check if IVR box is red or gray
- If red, we can reset.
- If green, advise the cx what was entered by looking at finesse and stating what happened.
According to this song, how hot is it at 7 pm on Fridays?
95 degrees.
This is what we need to do when we hear information being told in the background during authentication.
What is refer to branch.
Caller states they are having trouble with the account and always seem to be in overdraft and running into fees. What are some next steps we can offer?
- Sending Overdraft services relay
- Check their product type fits their needs
- Guide them through setting up TD Alerts
Who is JK Rowling.
This is the disclosure to read before sending a relay.
What is Standard data and text rates may apply. Do you understand and accept these terms?
Caller states their dispute has again been rejected. This is very frustrating for them. How can we make their day better?
Offer to file again or put in a second denial review request. Offer the dispute relay as well so the customer knows what to expect and EMPATHY EMPATHY EMPATHY. *fax app now through relay*
This gaming giant had their plans for a Switch 2 recently leaked.
Who is Nintendo.
Cx mailing address is correct in Ovation, but not CMSe.
Caller has not received their debit card even though it was ordered 3 weeks ago.
1. EMPATHY.
2. Offer to check when it was mailed - verify address in CMSe. 7-10 business days, plain white envelope.
3. send back out and educate cx on how to use digital wallet in the mean time. IF THEY REQUEST, expedite the card.
4. offer the branch as a quicker option.
This rapper was the first to win a Grammy for the diss track, "Mama said knock you out."
Who is LL Cool J.
What must be quoted to 2 decimal points and read fully?
Annual Percentage Yield - usually use this when we're dealing with CD's.
Cx had a horrible experience at the branch and feels they were discriminated against.
Immediately xfer to WOW support