VOI
Professional Claim
Institutional Claim
Customer Experience
Any
100

What information can be released to the subscriber in regards to a claim?

What is the main benefit to having a virtual team in a global environment

100
A clearly defined vision and detailed goals
What is the first step in creating a strong foundation of a virtual team.
100

What is DRG?

An institutional claim

100
Prioritize tasks by importance to project, encourage team members to help one another and make sure to have intersecting office hours.
What are ways to address virtual team performance problems?
100
Who to send to, when to send, what to send and who to copy.
What is email protocol for virtual teams?
200

Who's email can you send an itemized claim detail?

What is the main benefit of any manager choosing to use Virtual teams?

200
Determine roles and responsiblities for all team members.
What is how to avoid confusion within a Virtual Team?
200
Open lines of communication and establish mutual trust
What is the most important component of a vitural team?
200
Ease isolation by having frequent team communications and meetings while encouraging team members to look to each other for support and questions.
What is how to increase trust level among team members?
200
Best way to review key deliverables, discuss strategy, brainstorm and review current status while actually seeing all team members.
What is Video Conferencing?
300
Cultural misinterpretations
What is a challenge with having a diverse virtual team?
300
Clarify work processes and desired results
What is how do we get everyone on virtual team on the same page?
300
Break the team into smaller groups and rotate the participates in these groups
What is a way to encourage team collaboration and team bonding?
300
Find a time frame when all team members are available and create a schedule showing times that it is ok to contact each team member.
What is a way to create strong lines of communication?
300
Unique place to contain all team deliverables, team member schedules, calendars, and main location to find information related to the virtual team and it's project.
What is a Team web site?
400
Biggest challenge to all virtual teams
What is communication issues?
400
Building commitment to the team and it's goals.
What is how to make people feel part of the team?
400
Team Charter and a team roster
What are two ways to document expectations of the virtual team.
400
Include all team members on key communication, point out team mates contributions in group calls, organize as many face to face meetings as possible, and if not use rotating time for team calls.
What is key coaching techniques for a strong virtual team?
400
Using universally understood language, phrases and avoiding slang.
What is making sure all team members understand what is being said?
500
Viewing the world from more than the eyes of our culture, accepting and understanding how phrases and actions are interpreted in another culture.
What is cultural perspective?
500
Shared Leadership among team members to achieve the goals of the team.
What is one of the main outcomes of using a virtual team?
500
Progress reports, key decision memos, weekly video conference, and team internet site.
What are ways to keep everyone on the team informed on teams progress?
500
Call the team member, ask if there is confusion on deadlines or distractions and offer to have other team members assist them.
What are ways to address a team member missing deadlines?
500
SharePoint sites, Common shared drive locations, or databases.
What is places for virtual teams to store common documents where each team member can update.
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