Misc
How many days do you have to make changes to your policy?
30 days
Who is inbound subrogation tasked to?
Inbound subro
Where would you find the link for AAA paid CE classes?
CE Credits
What two types of losses require a file handler to report a loss to ISO?
Fire and theft
If SIU is involved with the claim process, and they clear the ULD, what is the next step the file handler must take to clear the ULD?
Task their specialist
If a loss happens in Canada, what IA is used?
Empathy Claims
Liability denials can be delivered in what ways?
What status should you be in on diary days?
Available
What are we able to send to claimant attorneys?
Nothing, BI does it, unless it's an attorney rep'ing for PD
What must be obtained when an excluded driver is driving at the time of loss?
Excluded driver RS
Signed excluded driver form
In order to search under Research Hub in ISO, what must be done?
Nothing, you can always search under Research Hub
In order to void an EFT payment, what must be done?
Email the claims transformation team
What's the minimum about of surveys back you need to hit bonus?
8
Theft affidavit
What is needed to clear a rented ULV?
Rental agreement
How many Goals are listed in your CRII 2025 Goals?
5
Name 2 coverage issues that require an ROR
ULD, ULV, excluded driver, garage issues, business issues, SIU involvement, non coop
When a check is issued and never cashed, eventually it's escheated and the funds are sent to the state
What is the new requirements to waive a deductible?
AC must have accepted liability and claimant's name and full address is known
Who clears a coverage investigation for a newly purchased vehicle involved in a loss?
PVU
At what point in the claim process is the survey sent out?
The Monday following the NI exposure closure
An insured states they were delivering for Uber Eats on their recorded statement but they do not have the TNC endorsement; what must be sent out to the insured?
Business delivery ROR
The insured is disputing their total loss, we are offering $15k and they believe their vehicle is worth $17k. The file handler has reviewed the evaluation, the owner has submitted comps but the value is still the same causing the owner to still dispute the total loss. At what point would you suggest the appraisal clause to the owner?
NEVER
When do you link a claim in FACTS?
If it's a duplicate claim and the reserves are open
If ULD lives in the household, does not have their own insurance, and SIU cannot send an MMR, are we extending all coverages?
No first party coverages